Harrods in Knightsbridge invites applications for a Customer Service Advisor role on the 3rd floor of our iconic building. You will provide personalised service, resolve queries and support customers across multi-channel journeys, aiming for first-contact resolution in a luxury environment.
You will work on-site, 5 days out of 7, collaborating with teams to deliver exceptional experiences and protect Harrods\' reputation through knowledge of products, policies and heritage.
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Luxury In-Store Customer Experience Specialist employer: Harrods
At Harrods, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Knightsbridge. Our commitment to employee growth is reflected in our supportive culture, where collaboration and innovation are encouraged, and opportunities for career advancement abound. With a hybrid working policy that promotes work-life balance and a focus on diversity and inclusion, we ensure that every team member can thrive while delivering world-class service to our customers.
