Harrods is seeking a Customer Relations Specialist to manage high-volume, complex customer issues and deliver an exceptional service experience for our luxury clientele.
This role focuses on aftercare for post-sale issues across Furniture, Nursery Furniture and Technology, coordinating resolutions between the brand, Retail team and customers while maintaining Harrods’ standards of excellence. Hybrid working options apply.
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Luxury Customer Experience Advisor employer: Harrods
At Harrods, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Knightsbridge. Our commitment to employee growth is reflected in our supportive culture, where collaboration and innovation are encouraged, and opportunities for career advancement abound. With a hybrid working policy that promotes work-life balance and a focus on diversity and inclusion, we ensure that every team member can thrive while delivering world-class service to our customers.
