At a Glance
- Tasks: Manage the Harrods Rewards programme and enhance customer engagement.
- Company: Join the iconic Harrods team in a luxury retail environment.
- Benefits: Gain valuable experience, work with top brands, and enjoy a dynamic workplace.
- Other info: Embrace a culture of diversity and growth at Harrods.
- Why this job: Be part of a team that creates unforgettable shopping experiences for customers.
- Qualifications: Experience in loyalty programmes and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a Loyalty Executive to join our Digital team at Harrods. You will be responsible for overseeing the day-to-day management of the Harrods Rewards programme, ensuring smooth functioning of the programme across all customer touchpoints. This is an exciting opportunity to play a key role in supporting the overall Harrods Rewards programme strategy and the future of loyalty at Harrods. This is a fixed term 12-month position.
The Loyalty Executive will play a crucial role in enhancing satisfaction and engagement with the Harrods Rewards programme, through optimised customer experience and engagement. This role will be responsible for overseeing customer interactions with the Rewards programme, ensuring a seamless multi-channel loyalty experience across all touchpoints.
Key responsibilities include:
- Oversees and manage the day-to-day running of the Rewards programme, including benefit and tier management.
- Ensures seamless execution while identifying opportunities for continuous improvement.
- Support the Loyalty Manager to develop the Rewards programme strategy and roadmap, owning and delivering key initiatives and programme enhancements.
- Works closely with cross functional teams, including Retail, Customer Service, Product, UX, IT and CRM as well as external agencies to drive the continuous improvement of the Rewards customer experience.
- Ensures the programme is not only engaging but also aligned with evolving customer expectations and business objectives.
- Strong project management mindset, able to produce briefs and other documentation to track progress and ensure others are delivering work on time.
- Works closely with Customer Service to improve support processes.
- Able to identify patterns and implement solutions for reducing friction in the programme.
About You
This position requires a deep understanding of Loyalty programmes and Loyalty technology. The ideal candidate will have a proven track record of driving customer engagement and loyalty across the customer journey.
Key competencies include:
- Ability to communicate and work with a diverse set of teams.
- Actively pursues innovation and continual process improvement.
- Understanding of cross functional projects.
- Strong attention to detail with regards to problem-solving, planning and monitoring project work.
- Deep understanding of Loyalty best practice with experience/exposure to loyalty programmes required.
- Experience with Annex Cloud and Emarsys preferred but not essential.
- You will have the capacity to deliver within a fast-paced environment and be comfortable working independently where needed.
- You know how to engage and motivate a wide range of stakeholders to achieve your goals.
- Positive, can-do attitude, comfortable with problem solving, dealing with ambiguity and being adaptable.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Share our drive to create seemingly impossible luxury experiences for customers, then this will be a hugely important move for you. As well as the chance to learn from true retail experts, you’ll have the satisfaction of working with world-class brands and a team that’s setting the standards for the industry.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.
Loyalty Executive- Fixed Term Contract employer: Harrods
Harrods is an exceptional employer, offering a unique opportunity to work within one of the world's leading luxury department stores located in the iconic Knightsbridge. With a strong focus on employee growth and a vibrant work culture that celebrates diversity, you will be part of a team dedicated to creating extraordinary customer experiences while collaborating with top designers and brands. The fixed-term position as a Loyalty Executive not only allows you to enhance your skills in loyalty programmes but also provides a platform for innovation and continuous improvement in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Loyalty Executive- Fixed Term Contract
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Harrods. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Harrods' Rewards programme and think about how you can contribute to its success. Show us you’re passionate about enhancing customer experiences!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently, making it easier for us to see your potential.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Loyalty Executive- Fixed Term Contract
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with loyalty programmes. We want to see how your skills align with the role of Loyalty Executive, so don’t hold back on showcasing your relevant achievements!
Show Your Passion:Let your enthusiasm for customer engagement and loyalty shine through in your application. We love candidates who are genuinely excited about enhancing customer experiences, so share your thoughts on what makes a great loyalty programme!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences stand out without unnecessary fluff. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Harrods!
How to prepare for a job interview at Harrods
✨Know the Harrods Rewards Programme Inside Out
Before your interview, make sure you thoroughly understand the Harrods Rewards programme. Familiarise yourself with its benefits, tiers, and how it enhances customer engagement. This knowledge will show your genuine interest in the role and help you discuss how you can contribute to its success.
✨Showcase Your Project Management Skills
Since the role requires strong project management abilities, prepare examples of past projects where you've successfully managed timelines and collaborated with cross-functional teams. Be ready to discuss how you tracked progress and ensured timely delivery, as this will demonstrate your capability to handle the responsibilities of the position.
✨Emphasise Your Problem-Solving Mindset
The job calls for someone who can identify patterns and implement solutions. Think of specific instances where you've tackled challenges or improved processes in previous roles. Sharing these experiences will highlight your proactive approach and adaptability, which are key traits for a Loyalty Executive.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with your interviewers. Ask insightful questions about the Harrods Rewards programme and express your enthusiasm for contributing to its evolution. This interaction will not only showcase your communication skills but also your genuine interest in the role and the company.
