Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead quality assurance for Harrods' CRM ecosystem and ensure exceptional user experience.
- Company: Join the iconic Harrods team, a leader in luxury retail.
- Benefits: Generous pension, private medical insurance, 25 days holiday, and up to 33% in-store discount.
- Other info: Embrace diversity and grow your career in a supportive culture.
- Why this job: Make an impact in a dynamic environment while mentoring a talented team.
- Qualifications: Strong technical expertise in testing and leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
As the CRM Test Lead, you will own quality assurance for the Harrods CRM ecosystem, powered by SAP CX and Annex Cloud Loyalty. You’ll define and execute test strategies, lead end-to-end validation of implementations and updates, and ensure every release delivers exceptional functionality and user experience. Using advanced automation frameworks and strong leadership, you’ll build automated regression suites, mentor your team, drive continuous improvement, and collaborate with stakeholders to deliver reliable, best-in-class CRM solutions.
About You
You will bring strong technical expertise and leadership to ensure the quality and reliability of our CRM ecosystem. You will define and execute test strategies, lead a team of testers, and deliver seamless integrations across SAP CX, Annex Cloud, and third-party applications. You will:
- Develop and document comprehensive test plans and schedules for CX projects.
- Ensure coverage across functional, integration, regression, performance, and UAT testing.
- Lead, mentor, and manage a team of testers to meet timelines and quality standards.
- Build and maintain automated regression suites and drive continuous improvement.
- Identify, document, and track defects, collaborating with development teams for resolution.
- Validate compliance with functional, performance, security, and regulatory requirements.
- Coordinate integration testing for enterprise systems and third-party applications.
- Act as the primary point of contact for testing activities, communicating progress and results to stakeholders.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. In return you’ll receive an excellent benefits package, including a generous company pension, private medical insurance, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food halls and restaurants) and a season ticket loan.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.
Test Lead (CRM) in London employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Lead (CRM) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Harrods or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by diving deep into Harrods' CRM systems. Familiarise yourself with SAP CX and Annex Cloud Loyalty. Show us you know your stuff and how you can contribute to our mission!
✨Tip Number 3
Practice your leadership skills! Be ready to discuss how you've mentored teams in the past and driven continuous improvement. We want to see your passion for quality assurance and team success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Harrods family.
We think you need these skills to ace Test Lead (CRM) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with CRM systems and quality assurance. We want to see how your skills align with the role of Test Lead, so don’t hold back on showcasing your relevant achievements!
Show Off Your Leadership Skills: As a Test Lead, you’ll be mentoring a team, so it’s important to demonstrate your leadership experience in your application. Share examples of how you've led teams or projects in the past, and how you’ve driven continuous improvement.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Harrods
✨Know Your CRM Inside Out
Before the interview, make sure you’re well-versed in the Harrods CRM ecosystem, especially SAP CX and Annex Cloud. Familiarise yourself with their functionalities and how they integrate with third-party applications. This knowledge will help you demonstrate your technical expertise and show that you're ready to lead.
✨Prepare Your Test Strategies
Think about the test strategies you would implement for the role. Be ready to discuss how you would develop comprehensive test plans and schedules. Highlight your experience with functional, integration, regression, performance, and UAT testing, as this will showcase your ability to ensure quality across all aspects of the CRM.
✨Showcase Your Leadership Skills
As a Test Lead, your leadership will be crucial. Prepare examples of how you've mentored teams in the past and driven continuous improvement. Discuss your approach to managing timelines and quality standards, as well as how you communicate progress to stakeholders.
✨Emphasise Collaboration
Collaboration is key in this role, so be ready to talk about how you’ve worked with development teams to identify and resolve defects. Share specific instances where your collaborative efforts led to successful outcomes, as this will highlight your ability to work effectively within a team environment.