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- Tasks: Lead a dynamic team ensuring top-notch cleaning and waste management at Harrods.
- Company: Join the iconic Harrods, a luxury department store known for excellence.
- Benefits: Enjoy flexible working, 25 days holiday, birthday off, and up to 33% in-store discount.
- Other info: Be part of a diverse culture that values growth and individuality.
- Why this job: Make a real impact on customer experience in a prestigious environment.
- Qualifications: Experience in soft services and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Our Store Services team is looking for a Store Services Manager to provide strategic leadership and direction for our team of cleaning, waste and pest management experts in our Knightsbridge store. Store Services is a fundamental part of what makes the Harrods store tick; our experts make sure our cleaning and waste standards are of the very highest order so that customers have a truly superb experience every time they visit. Looking after 1.5 million square feet of property can be a challenge, but quick thinking, determination and teamwork results in Harrods always exceeding expectations.
As part of the Store Services Management team & reporting into the Senior Facilities Manager, you will line manage up to 4 team leaders, who in turn manage a large team of cleaning operatives. They will manage the day to day operation of the cleaning services provided, allowing you to take accountability for the more strategic objectives of the store services business. You will be a highly visible manager, keen to be in front of stakeholders to represent your function. You will have full awareness of how your business is running; ultimately, high standards and high performance are the key success factors and this comes from numerous areas. Managing your team leads effectively to give them the ability to deliver, keenly investigating continuous improvement opportunities, and conducting regular audits of work to provide thorough and regular feedback to the wider team.
Your commercial mindset will enable you to think of the bigger picture; how can we continuously improve the store services function? Can we negotiate better opportunities with suppliers to ensure we are utilising their services to the fullest? Can we capture issues and record data more effectively to improve our functionality and evidence improvement requirements? There will be opportunities to support on larger-scope, strategic projects which require long-term thinking. This role will primarily work on a day shift, 5 over 7 days, on a 37.5 hour working week. You will need the flexibility to be able to work weekends and bank holidays, when required.
You will ideally have experience within soft services for a large, multi-faceted building, luxury or heritage establishment, frequented by a huge footfall of visiting public – this could be from events/stadia, sporting associations, cleaning service providers, supermarkets, hotels etc. You will also:
- Be a strategic, inspirational leader – able to lead teams to success.
- Be a keen point of neutrality, able to navigate escalated issues and come to a positive conclusion, asking the ‘why’ and challenging where necessary.
- Be confident dealing with stakeholders around the business, able to describe challenges in a proactive manner, rather than reactive talk to the team and describe challenges – meet with stakeholders regularly.
- Able to create strong ties to other business areas, e.g. HR, Recruitment and Employee Relations.
- Be keen to attend management meetings and confident to report in those meeting to senior management within the facilities team.
- Be skilled in invoice management, improving our processes where relevant.
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.
Store Services Manager in London employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Services Manager in London
✨Tip Number 1
Get to know the company inside out! Research Harrods, its values, and its culture. This way, when you get that interview, you can show how your experience aligns with their mission and how you can contribute to making the store services function even better.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. Plus, it shows you're genuinely interested in being part of the Harrods family.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle challenges in a high-pressure environment, especially in cleaning and waste management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Store Services Manager in London
Some tips for your application 🫡
Show Your Leadership Skills: As a Store Services Manager, we want to see your strategic leadership shine through in your application. Share examples of how you've led teams to success and tackled challenges head-on.
Be Proactive, Not Reactive: In your written application, highlight your proactive approach to problem-solving. We love candidates who can describe challenges in a positive light and demonstrate how they’ve navigated escalated issues effectively.
Connect the Dots: Make sure to illustrate how you can create strong ties with other business areas. Mention any experience you have working with HR, Recruitment, or Employee Relations, as collaboration is key for us at Harrods.
Tailor Your Application: Don’t forget to tailor your application to our values and the specifics of the role. We encourage you to apply through our website and show us what makes you unique and how you align with our mission!
How to prepare for a job interview at Harrods
✨Know Your Store Services Inside Out
Before the interview, make sure you understand the key functions of the Store Services team at Harrods. Familiarise yourself with their cleaning, waste, and pest management strategies. This will help you demonstrate your knowledge and show that you're genuinely interested in how the team operates.
✨Showcase Your Leadership Skills
As a Store Services Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, especially in high-pressure environments. Highlight your ability to inspire and motivate others, as well as how you handle escalated issues with a calm and strategic approach.
✨Be Ready to Discuss Continuous Improvement
Harrods values innovation and improvement. Think about specific instances where you've identified areas for improvement in previous roles. Be prepared to discuss how you would apply this mindset to enhance the Store Services function and negotiate better opportunities with suppliers.
✨Engage with Stakeholders
Since you'll be interacting with various stakeholders, practice how you would communicate challenges and solutions effectively. Prepare to discuss how you can build strong relationships across departments like HR and Employee Relations, and how this collaboration can benefit the Store Services team.