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- Tasks: Support and enhance customer-focused technology, resolving issues and improving experiences.
- Company: Join the iconic Harrods team, a leader in luxury retail.
- Benefits: Friendly work environment, career growth opportunities, and support for your development.
- Why this job: Be at the forefront of customer experience innovation in a dynamic setting.
- Qualifications: Experience with SAP CX solutions and strong analytical skills required.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a talented SAP CX Operations Analyst to become a key part of our growing SAP CX team at Harrods. In this role, you’ll be at the heart of our customer focused technology landscape — providing first and second line support, triaging and resolving issues, and diving into troubleshooting and investigations. More complex challenges will be escalated to our third line specialists, but you’ll be the first to spot, analyse, and guide solutions.
As an SAP CX Operations Analyst, you’ll support both production and nonproduction application environments across the SVC estate. Your analytical mindset will help you uncover potential issues across the full customer loyalty and customer relationship lifecycle, identifying opportunities to enhance our systems and customer experience.
You’ll collaborate closely with teams across the Harrods business — from Digital Technology and IT, to Rewards & Loyalty, Customer Services Digital Ops, and our trusted third-party partners. Together, you’ll support day-to-day operations while contributing to the delivery of new features, improvements, and strategic projects.
You bring hands-on experience with SAP CX solutions, ideally including:
- SAP Customer Data Cloud
- SAP Customer Data Platform
- SAP Sales & Service Cloud (Cloud for Customer)
- SAP Marketing Cloud / Emarsys Customer Engagement
A current SAP CX certification would be a strong advantage.
You’re someone who can confidently prioritise workload, manage risks, and maintain high quality documentation. Your communication skills allow you to influence stakeholders effectively, and you thrive in environments where collaboration and clarity matter.
You’ll also bring:
- Strong analytical skills and the ability to work with large datasets
- Experience with databases and writing queries
- Familiarity with agile methodologies (Scrum, Kanban) and backlog management tools such as Azure DevOps or Jira
- SQL knowledge (beneficial but not essential), with the ability to interpret and write basic to intermediate queries
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
SAP CX Operations Analyst in London employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP CX Operations Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Harrods on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your SAP CX knowledge. Make sure you can talk confidently about your experience with SAP Customer Data Cloud and other relevant tools. We want to see your passion shine through!
✨Tip Number 3
Show off your analytical skills during the interview. Bring examples of how you've tackled complex issues in the past, especially if they relate to customer experience. We love seeing problem solvers in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our amazing team at Harrods.
We think you need these skills to ace SAP CX Operations Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the SAP CX Operations Analyst role. Highlight your hands-on experience with SAP CX solutions and any relevant certifications. We want to see how your skills align with what we're looking for!
Show Off Your Analytical Skills: In your application, don’t shy away from showcasing your analytical mindset. Give examples of how you've tackled complex issues or improved systems in the past. We love seeing how you can spot opportunities to enhance customer experiences!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your strengths.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at Harrods!
How to prepare for a job interview at Harrods
✨Know Your SAP CX Inside Out
Make sure you brush up on your knowledge of SAP Customer Data Cloud, SAP Sales & Service Cloud, and other relevant solutions. Be ready to discuss how you've used these tools in past roles and how they can enhance customer experiences at Harrods.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical mindset by discussing specific examples where you've identified issues or opportunities within customer relationship lifecycles. Use data to back up your claims and show how your insights led to improvements.
✨Communicate Clearly and Confidently
Since you'll be collaborating with various teams, practice articulating your thoughts clearly. Think about how you can influence stakeholders effectively and prepare examples of how you've done this in the past.
✨Familiarise Yourself with Agile Methodologies
Get comfortable with agile practices like Scrum and Kanban, as well as tools like Azure DevOps or Jira. Be ready to discuss how you've applied these methodologies in previous projects and how they can benefit the team at Harrods.
