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For Companies At a Glance
- Tasks: Lead product initiatives and manage a cross-functional team to drive impactful changes.
- Company: Join the iconic Harrods brand, known for excellence and innovation.
- Benefits: Enjoy flexible working, competitive salary, and generous employee discounts.
- Why this job: Make a real difference in a world-renowned business while growing your Product Management skills.
- Qualifications: Experience in product management and strong analytical skills are essential.
- Other info: Collaborative culture with opportunities for career development and mentorship.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We're seeking a strategic and dataâdriven Product Owner to join our established Product team. This is a fantastic opportunity to contribute to the success of a worldârenowned business and will be an ideal role for someone with existing handsâon experience who is ready to deepen their Product Management craft and drive significant impact across multiple Product areas or value streams.
In this role you'll take ownership of at least two Product areas, manage a backlog for a crossâfunctional team of 3+ engineers, and work closely with stakeholders to prioritise work that moves the dial on agreed KPIs. You'll be a key contributor to planning, research, and execution across a wide range of Product initiatives, and you'll use your Product knowledge to drive continuous improvement of Product processes, identifying and making adaptations where needed, to optimise efficiency.
Sitting within the IT division, the Product team works crossâfunctionally to optimise and evolve a range of Products that improve customer experience and business activity. We follow agile principles and methodologies to run a programme of continuous improvement and focus on maximising Product value.
The ideal candidate will use their experience and expertise to shape a roadmap of compelling, highly commercial changes. Acting as a proxy for the Product's users, and balancing their needs and expectations with the goals of business stakeholders.
As part of this role you'll directly contribute to the overall Harrods Business Strategy by delivering initiatives that support or enable it. You'll lead on creating a clear and memorable Product vision, underpinned by Product goals, and you'll establish effective forums and processes to gain and maintain buyâin from key business stakeholders.
You'll create and maintain a wellâgroomed backlog and prioritise delivery to meet your goals and vision, and realise incremental value for the business and our customers. IT is a fastâpaced and demanding environment; you'll demonstrate the determination and ability to work at pace, and remain resilient and committed to delivering at the highest standards.
In return you'll have the opportunity to:
- Deepen your craft under the guidance and mentorship of experienced Product leaders in a collaborative, supportive environment that values growth, collaboration, and autonomy
- Work on Products that have significant business and customer impact
- Expand your experience of finding innovative solutions and seeing these delivered to users
- Work for an employer that is committed to supporting colleagues with career development, and offers a comprehensive range of learning and development opportunities
- Access to company benefits including a competitive bonus scheme, healthcare and flexible working
Key Responsibilities
- Work with the Senior Product Owner and Senior Product Manager to define the Product vision and goals for the Products you're responsible for and develop clear quarterly roadmaps and highâlevel opportunity plans
- Communicate progress and priorities effectively to a wide range of audiences
- Achieve stakeholder buyâin through structured, dataâbacked communication, transparency, and collaborative working
- Adapt communication style and medium for different stakeholders
User & Market Insight
- Conduct competitor analysis to inform feature design and prioritisation
- Combine qualitative and quantitative insight to uncover user needs and product opportunities
- Speak regularly with users, generating and summarising insights
- Define and optimise user flows, funnels, and critical paths
- Build basic impact models such as benefit calculators with limited support
Analytical Thinking
- Track and interpret key product metrics that tie directly to business outcomes
- Design A/B and other quantitative test proposals with minimal support
- Evaluate the impact of releases through data analysis and user feedback
- Use insights to continually refine backlog and product priorities
- Work with analytical teams to make dataâdriven decisions and estimate the value of proposed changes
Execution & Delivery
- Define and prioritise features that align with KPIs and drive measurable outcomes
- Deliver changes with clear scope, timelines, and quality expectations
- Identify & address delivery risks & blockers with effective mitigations, or escalated when needed
- Run, and where needed evolve agile team events (standâups, retros, planning, etc.) through regular inspection and adaptation
- Work collaboratively with developers, testers and other relevant teams to ensure smooth, impactful releases
- Follow up on releases to quantify value delivered
- Create and maintain a structured, wellâgroomed backlog of changes with clearly defined user stories and acceptance criteria
- Collaborate crossâfunctionally to find appropriate solutions for the highest priority enhancements
Stakeholder & People Management
- Engage with stakeholders at all levels, navigating sensitive discussions with respect, support and confidence, and work collaboratively to identify, prioritise and deliver iterative Product improvements
- Present comfortably in large forums (e.g., All Hands, Product Reviews, Townhalls)
- Contribute to a team culture that encourages diverse perspectives and lean ways of working
- Work closely with tech leads, platform managers, test leads and scrum masters to drive aligned execution
- Provide feedback and mentorship to Associate Product Owners
- Participate in the hiring process, reliably identifying strong candidates
- Demonstrate interest in people management and development
Nice to Have
- Certified PSPO I
- Experience in a scaled agile environment (SAFe, LeSS, etc.)
- Strong data fluency (Excel, SQL, GA) or proficiency with experience analytics tools like ContentSquare
Measures of Success
- Defines and delivers a Roadmap of Continuous Improvement that drives incremental value for the business and our customers and supports the overarching digital & company strategies
- Able to demonstrate the value of changes delivered and communicate this effectively
- Actively works to foster a transparent Product process, ensuring stakeholders feel informed throughout the product lifecycle
- Supports with driving a product mindset throughout the business so improvements that deliver the most value are prioritised, and an iterative approach to delivery is understood and supported
- Commits to growing Product competency by completing product certifications and through independent learning to become a proficient product owner that champions best practice
At Harrods we believe anything is possible. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
As an organisation Harrods is focused on creating an inclusive culture where all colleagues feel engaged and set up to do their best work. We take time to celebrate success and work collaboratively to address challenges. You will have a high level of autonomy, be empowered to drive change, and be supported in both your day to day work and your career development.
Our Values
- We take pride
- We strive to exceed
- We are one
- We are human
- We build trust
Our Promise to You
Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In return you'll receive an excellent benefits package, including a company pension, flexible working, 25 days' holiday, and your birthday off, up to 33% inâstore discount (including across our food hall and restaurants) and a season ticket loan.
Seniority level: MidâSenior level
Employment type: Fullâtime
Job function: Information Technology
Industries: Retail
Product Owner in London employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Product Owner in London
â¨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Harrods. A friendly chat can open doors and give you insights that might just land you that Product Owner role.
â¨Tip Number 2
Prepare for interviews by diving deep into Harrods' products and values. Show us you know what makes them tick and how you can contribute to their success. Tailor your examples to highlight your experience with agile methodologies and stakeholder management.
â¨Tip Number 3
Practice your pitch! Be ready to articulate your vision for the product areas you'll manage. We want to hear how you plan to drive KPIs and improve customer experience. Confidence is key!
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen. Plus, it shows youâre serious about joining the Harrods team and ready to make an impact.
We think you need these skills to ace Product Owner in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Owner role. Highlight your experience with agile methodologies and data-driven decision-making, as these are key aspects of the job.
Showcase Your Impact: When detailing your previous roles, focus on the impact you've made. Use metrics and examples to demonstrate how you've driven product improvements and contributed to business goals.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application is received promptly and allows us to process it efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Harrods
â¨Know Your Product Inside Out
Before the interview, dive deep into Harrods' product offerings and understand their unique selling points. Be ready to discuss how you can enhance these products based on user feedback and market trends.
â¨Showcase Your Data Skills
As a Product Owner, data-driven decision-making is key. Prepare examples of how you've used data analytics in past roles to inform product decisions. Bring along any relevant metrics or case studies that demonstrate your analytical thinking.
â¨Engage Stakeholders Effectively
Think about how you would communicate with various stakeholders at Harrods. Prepare to discuss strategies for gaining buy-in and how youâve navigated sensitive discussions in the past. This will show your ability to foster collaboration.
â¨Demonstrate Agile Methodology Knowledge
Brush up on agile principles and be ready to discuss how you've implemented them in previous projects. Share specific examples of how you've run agile team events and adapted processes to improve efficiency and product delivery.
