At a Glance
- Tasks: Support luxury brand partners and optimise the digital concession model at Harrods.
- Company: Join the iconic Harrods team, a leader in luxury retail.
- Benefits: Friendly work environment, career growth opportunities, and a chance to make an impact.
- Other info: Opportunity to travel and collaborate with top designers and brands.
- Why this job: Be part of a dynamic team transforming the online shopping experience for luxury brands.
- Qualifications: Detail-oriented, organised, and able to thrive in a fast-paced environment.
The predicted salary is between 40500 - 49500 £ per year.
We have an exciting opportunity for an Online Concessions Executive to join our online concessions team here at Harrods. You will support the Concession Category Manager to refine and optimise the existing digital concession model, working directly with luxury brand partners supporting the onboarding and operational management of Harrods' Concession brands on Harrods.com. This is a fixed term contract.
About the Role
The Online Concessions Executive will be responsible for transitioning existing Concession partners to the newly developed Harrods E-Concession model, which will be key to the creation of the longer-term brand development roadmap for the ecommerce business.
Job Responsibilities:
- Supporting the Concession Category Manager with onboarding new brand partners for Harrods.com.
- Support in operational, technical projects within Harrods.com and the wider business that will provide trading advantages and streamlined processes.
- Demonstrates a proactive interest in personal development and progression.
- Working with the Concession Category Manager to improve skill set gaps and gain more responsibility within the division.
- Become the SME (Subject Matter Expert) for Concession production processes, raising your profile within the business and being the 'go to' for production queries.
- Own the Seasonal and Production Trackers, ensuring these are up to date.
While based in Hammersmith, the role may require some travel to other Harrods office locations e.g. Knightsbridge, Thatcham and/or Brand locations.
About You
The ideal candidate will be an efficient professional who is detail oriented, accurate, highly organised, proactive, flexible, with good commercial awareness. The candidate should demonstrate composure and resilience in handling multiple competing priorities in a fast-paced environment.
- Brand and industry knowledge of current activity, trends and positioning.
- Clear communication skills both verbal and written.
- Ability to perform duties effectively with minimum supervision and guidance.
- Capacity and flexibility to work in a fast-paced environment, adapting to changing priorities.
About Us
Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
Online Concessions Executive FTC in London employer: Harrods
At Harrods, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Knightsbridge. Our commitment to employee growth is reflected in our supportive culture, where collaboration and innovation are encouraged, and opportunities for career advancement abound. With a hybrid working policy that promotes work-life balance and a focus on diversity and inclusion, we ensure that every team member can thrive while delivering world-class service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Online Concessions Executive FTC in London
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Online Concessions Executive FTC in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Harrods:Don’t forget to personalise your application for Harrods! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Harrods
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Harrods offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Harrods and contribute positively during your temporary stint.
