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- Tasks: Manage the Harrods Rewards programme and enhance customer engagement.
- Company: Join the iconic Harrods team in a dynamic digital environment.
- Benefits: Gain valuable experience in luxury retail and customer loyalty.
- Why this job: Be part of a prestigious brand and shape the future of customer loyalty.
- Qualifications: Experience with loyalty programmes and strong communication skills.
- Other info: Opportunity for growth in a fast-paced, innovative setting.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are looking for a Loyalty Executive to join our Digital team at Harrods. You will be responsible for overseeing the day-to-day management of the Harrods Rewards programme, ensuring smooth functioning of the programme across all customer touchpoints. This is an exciting opportunity to play a key role in supporting the overall Harrods Rewards programme strategy and the future of loyalty at Harrods. This is a fixed term 12-month position with a February/March 2026 start.
About the Role
The Loyalty Executive will play a crucial role in enhancing satisfaction and engagement with the Harrods Rewards programme, through optimised customer experience and engagement. This role will be responsible for overseeing customer interactions with the Rewards programme, ensuring a seamless multiâchannel loyalty experience across all touchpoints.
Key responsibilities include:
- Oversee and manage the dayâtoâday running of the Rewards programme, including benefit and tier management, ensuring seamless execution while identifying opportunities for continuous improvement.
- Support the Loyalty Manager to develop the Rewards programme strategy and roadmap, owning and delivering key initiatives and programme enhancements.
- Work closely with crossâfunctional teams, including Retail, Customer Service, Product, UX, IT and CRM as well as external agencies to drive the continuous improvement of the Rewards customer experience.
- Ensure the programme is not only engaging but also aligned with evolving customer expectations and business objectives.
- Strong project management mindset, able to produce briefs and other documentation to track progress and ensure others are delivering work on time.
- Work closely with Customer Service to improve support processes. Identify patterns and implement solutions for reducing friction in the programme.
About You
This position requires a deep understanding of Loyalty programmes and Loyalty technology. The ideal candidate will have a proven track record of driving customer engagement and loyalty across the customer journey.
- Ability to communicate and work with a diverse set of teams.
- Actively pursues innovation and continual process improvement.
- Understanding of crossâfunctional projects.
- Strong attention to detail with regards to problemâsolving, planning and monitoring project work.
- Deep understanding of Loyalty best practice with experience/exposure to loyalty programmes required. Experience with Annex Cloud and Emarsys preferred but not essential.
- Capacity to deliver within a fastâpaced environment and be comfortable working independently where needed.
- Comfortable engaging and motivating a wide range of stakeholders to achieve your goals.
- Positive, canâdo attitude, comfortable with problem solving, dealing with ambiguity and being adaptable.
About Us
Harrods is one of the world's leading luxury department stores and weâre becoming a destination for top designers, and the most soughtâafter brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the worldâs most inspiring shopping experiences.
Our Promise to You
Share our drive to create seemingly impossible luxury experiences for customers, then this will be a hugely important move for you. As well as the chance to learn from true retail experts, youâll have the satisfaction of working with worldâclass brands and a team thatâs setting the standards for the industry.
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.
Loyalty Operations Executive - Fixed Term Contract in London employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice đ€«
We think this is how you could land Loyalty Operations Executive - Fixed Term Contract in London
âšTip Number 1
Network like a pro! Reach out to current or former employees at Harrods on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
âšTip Number 2
Prepare for the interview by knowing the Harrods Rewards programme inside out. Familiarise yourself with their customer engagement strategies and think of ways you could enhance them. Show us youâre passionate about loyalty!
âšTip Number 3
Practice your problem-solving skills! Be ready to discuss how youâd tackle common challenges in loyalty programmes. We love candidates who can think on their feet and come up with innovative solutions.
âšTip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen. Plus, it shows youâre serious about joining the Harrods team. Letâs make it happen!
We think you need these skills to ace Loyalty Operations Executive - Fixed Term Contract in London
Some tips for your application đ«Ą
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with loyalty programmes. We want to see how your skills align with the role, so donât be shy about showcasing your relevant achievements!
Show Your Passion: Let your enthusiasm for customer engagement and loyalty shine through in your application. We love candidates who are genuinely excited about enhancing customer experiences, so share your thoughts on what makes a great loyalty programme!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Avoid jargon unless itâs relevant to the role!
Apply Through Our Website: We encourage you to submit your application directly through our website. Itâs the best way for us to receive your details and ensures youâre considered for the role. Plus, itâs super easy!
How to prepare for a job interview at Harrods
âšKnow the Harrods Rewards Programme Inside Out
Before your interview, make sure you thoroughly understand the Harrods Rewards programme. Familiarise yourself with its benefits, tiers, and how it enhances customer engagement. This knowledge will show your genuine interest in the role and help you answer questions confidently.
âšShowcase Your Project Management Skills
Be prepared to discuss your project management experience. Think of specific examples where you've successfully managed projects or initiatives, especially those that involved cross-functional teams. Highlight your ability to track progress and deliver results on time, as this is crucial for the role.
âšDemonstrate Your Problem-Solving Abilities
Think of instances where you've identified issues within a loyalty programme or customer experience and implemented solutions. Be ready to share these examples during the interview, as the ability to reduce friction and improve processes is key to succeeding in this position.
âšEmphasise Your Adaptability and Positive Attitude
Harrods values a can-do attitude and adaptability. Prepare to discuss how you've navigated ambiguity in previous roles and how you maintain a positive outlook when faced with challenges. This will resonate well with the interviewers and align with their company culture.
