What is the Talent Community? Our Talent Community is a space for passionate individuals who want to shape the future of Transaction Services. By joining, you'll stay connected, updated, and considered for upcoming opportunities across our Transaction Services Department.
About the Role
In this role you will be responsible for attending to high value cash transactions, as well as conduct the required business processes to finalise customer transactions whilst providing the required customer due diligence. This includes the management and process of payments made to Harrods via bank transfer. This role is a blend of customer facing and office based responsibilities.
As a High Value Cash Associate you will support the Harrods Retail teams by providing expert advice, guidance and coaching both over the phone and in-person. Ensure the correct processes and procedures are followed for transactions to be completed successfully.
This role is fully on site, working 5 out of the 7 days a week.
Please see our policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.
About You
You will understand that every interaction with a customer and colleagues counts. You shall go above and beyond to show people you care and take an interest in getting to know people and building strong relationships with them.
You will also :
- Have strong computer literacy (Microsoft Office essential).
- Have good knowledge of Anti Money Laundering legislation (essential).
- Have a strong customer service focus when dealing with both internal and external parties.
- Be excellent in time-management with the flexibility to adapt to changing priorities.
- Be able to ensure that customer retail experience is at the forefront of decision making.
- Be able to have difficult conversations with customers.
- Be able to perform duties effectively with minimum supervision and guidance.
Future Opportunities
By joining our community, you are expressing interest in potential future roles rather than an immediate vacancy. You may not hear from us straight away, but joining ensures you'll be considered when opportunities that match your skills and interests become available.
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Join Our Talent Community: High Value Cash Associate in London employer: Harrods
At Harrods, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Knightsbridge. Our commitment to employee growth is reflected in our supportive culture, where collaboration and innovation are encouraged, and opportunities for career advancement abound. With a hybrid working policy that promotes work-life balance and a focus on diversity and inclusion, we ensure that every team member can thrive while delivering world-class service to our customers.
