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- Tasks: Lead daily customer service operations and manage performance reporting.
- Company: Join the iconic Harrods team in a dynamic contact centre.
- Benefits: Enjoy hybrid working, flexibility, and a supportive work environment.
- Other info: Opportunity for growth in a prestigious retail environment.
- Why this job: Make a difference in customer experiences at a world-renowned brand.
- Qualifications: Customer service experience and CRM proficiency required.
The predicted salary is between 30000 - 40000 £ per year.
Harrods is looking for an Assistant Manager to oversee daily service delivery tasks within the Customer Service division at our Hammersmith contact centre. In this role, you will take ownership of complex operational activities, manage ticket allocations, and facilitate performance reporting.
The ideal candidate will have customer service experience and proficiency in CRM platforms. A hybrid working policy allows flexibility, with at least three days on-site per week.
Hybrid Customer Service Lead & Performance Coach in London employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Lead & Performance Coach in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Harrods on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Service Lead.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and performance coaching. We should also think of examples from our past experiences that showcase our skills in managing complex operational activities.
✨Tip Number 3
Show off our CRM skills! If we have experience with specific platforms, let’s be ready to discuss how we’ve used them to improve customer service delivery. This will definitely catch their attention!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining the Harrods team.
We think you need these skills to ace Hybrid Customer Service Lead & Performance Coach in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled complex situations and what strategies you've used to keep customers happy.
Get Familiar with CRM Platforms: Since proficiency in CRM platforms is key for this role, mention any relevant tools you've used. If you’ve got specific examples of how you’ve leveraged these platforms to improve service delivery, share those!
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to the job description. Make sure to align your skills and experiences with what we’re looking for in the Hybrid Customer Service Lead & Performance Coach role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Harrods
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've handled complex situations in the past. This will show that you can take ownership of operational activities, just like the role requires.
✨Familiarise Yourself with CRM Platforms
Since proficiency in CRM platforms is key for this position, do a bit of research on the systems mentioned in the job description. If you have experience with similar tools, be prepared to discuss how you used them to improve service delivery.
✨Prepare for Performance Reporting Questions
Think about how you've contributed to performance reporting in previous roles. Have some metrics or outcomes ready to discuss, as this will demonstrate your ability to manage ticket allocations and oversee daily service tasks effectively.
✨Embrace the Hybrid Work Model
With the hybrid working policy in place, be ready to talk about how you manage your time and productivity in both remote and on-site settings. Share any experiences that highlight your adaptability and commitment to team collaboration.