At a Glance
- Tasks: Lead the HR Assistant team and ensure smooth daily operations.
- Company: Join a dynamic HR team focused on continuous improvement.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity to work with a collaborative team and grow your career.
- Why this job: Make a real impact in HR services while developing your leadership skills.
- Qualifications: Experience in HR supervision and knowledge of HR processes required.
The predicted salary is between 40000 - 50000 € per year.
We are looking for a HR Service Team to manage the day-to-day running of the HR Assistant team, taking accountability of the team SLAs and daily tasks and activities. You will report into the HR Services Manager and be responsible for supporting the delivery of HR Services strategy and will contribute to the delivery of continuous improvement initiatives and projects that support HR services.
About the Role:
- Manage the day-to-day running of the HR Assistant team, taking accountability of the team SLAs and daily tasks and activities.
- Act as a trusted professional and manage and advise on workload on a day-to-day basis across the team.
- Be a role model in the team and carry out HR Assistant tasks, ensuring all cases are resolved timely and accurately and escalated where necessary.
- Support the delivery of HR Services strategy and contribute to the delivery of continuous improvement initiatives and projects that support HR services.
Job Responsibilities:
- Work closely with HR Services Manager to ensure that the case load is effectively managed within the HR Services team.
- Own day-to-day processes in HR assistants’ team and their effective execution.
- Plan and maintain work schedules for the HR Assistant team to meet business needs, such as induction and any other face-to-face responsibilities.
- Get involved in day-to-day HR Assistant tasks and activity as required to ensure adequate cover across phones and help cases.
- Develop and support the HR Assistant role to ensure the team delivers a high-quality service that results in them being a credible, trusted HR front line team to all our colleagues and leaders.
- Influence and work with the HR Advisor team to understand customer demand and ensure there is appropriate operational cover to fulfil our caseload and execute against operational demands.
- Understand and support the successful delivery of the HR Service strategy.
About You:
- You’ll have experience of acting as a Supervisor, Senior or Team Leader, ideally within a HR environment.
- You will be experienced in end-to-end HR processes and HR policies with working knowledge of employment law, with detailed knowledge of Right to Work and employment screening legislation.
- You’ll have experience of using data to drive decisions on process improvement, with the ability to manage senior stakeholders and influence.
- You’ll have experience of working with a HR system to improve service delivery and experience; Workday preferred.
- Understanding of SLAs, KPIs and Balanced Scorecards that accurately reflect service and delivery.
- Able to effectively plan and organise, managing a high volume of work accurately and to deadline.
- Able to develop good collaborative relationships with HR and key business stakeholders.
- Demonstrable empathy and cultural sensitivity and a high level of personal and professional integrity.
HR Services Team Lead in London employer: Harrods
As an HR Services Team Lead, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and continuous improvement, offering comprehensive training and mentorship opportunities to help you excel in your role. Located in a vibrant area, we provide a range of benefits including flexible working arrangements and a commitment to work-life balance, making us an exceptional employer for those seeking meaningful and rewarding careers in HR.
StudySmarter Expert Advice🤫
We think this is how you could land HR Services Team Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its HR services strategy. Be ready to discuss how your experience aligns with their goals and how you can contribute to continuous improvement initiatives.
✨Tip Number 3
Showcase your leadership skills during interviews. Share examples of how you've managed teams or projects in the past, especially in HR environments, to demonstrate your ability to handle the day-to-day running of a team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our HR Services team.
We think you need these skills to ace HR Services Team Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the HR Services Team Lead role. Highlight your supervisory experience and any relevant HR processes you've managed. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about HR and how your background aligns with our goals at StudySmarter. Be sure to mention any continuous improvement initiatives you've been part of.
Showcase Your Data Skills:Since data-driven decisions are key in this role, include examples of how you've used data to improve HR processes. We love seeing candidates who can back up their claims with real-world results!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the HR Services Team Lead position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Harrods
✨Know Your HR Basics
Make sure you brush up on your knowledge of end-to-end HR processes and employment law. Being able to discuss Right to Work and employment screening legislation confidently will show that you're well-prepared and serious about the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed workloads. Highlight how you influenced your team to meet SLAs and KPIs, as this will demonstrate your capability to take charge in the HR Services Team Lead position.
✨Data-Driven Decision Making
Be ready to discuss how you've used data to drive process improvements in previous roles. Bring specific examples of how your decisions positively impacted service delivery, as this aligns perfectly with the expectations for this role.
✨Build Rapport with Stakeholders
Think about how you've developed collaborative relationships with key stakeholders in the past. Be prepared to share strategies you’ve used to manage senior stakeholders effectively, as this is crucial for the HR Services Team Lead role.
