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- Tasks: Lead HR projects and deliver top-notch services with a Customer First approach.
- Company: Join the iconic Harrods HR team in a dynamic environment.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Embrace diversity and thrive in a supportive workplace.
- Why this job: Make a real impact in HR while developing strong relationships across the business.
- Qualifications: Experience in HR services and a passion for leading teams.
The predicted salary is between 55000 - 65000 £ per year.
We are looking for a HR Services Manager to join our HR team at Harrods. You will be responsible for delivering a high quality, accurate and consistent service to the business, centred on a Customer First strategy and measured against a balanced scorecard.
Responsibilities
- Act as a senior manager in the HR Operations team and lead projects related to HR systems, processes and overall operational activity across all areas of the HR function.
- Develop strong relationships with peers in HR and business stakeholders, acting as a trusted partner in all HR processes.
- Ensure leaders across the business are fully supported by the HR services team on both reactive and proactive bases.
- Own the Customer First HR Service strategy, including customer segmentation strategy.
- Own the HR Services balanced scorecard, ensuring it accurately reflects team delivery and service.
- Build a plan so all leaders in the business are proficient in day‑to‑day HR and Workday processes.
- Lead on the development and configuration of Workday on behalf of the business and the HR services team to build a robust HR tool and effective ecosystem within the HR systems roadmap.
- Lead large projects across the HR operations teams as required.
- Act as a role model for high‑quality service, consistently setting the standard for exceptional standards.
Qualifications
- Experience running an HR Shared Services team or HR Advisory Team, with the ability to motivate and influence.
- Experience in end‑to‑end HR processes and HR policies with working knowledge of employment law.
- Experience working with an HR system to improve service delivery and experience.
- Ability to lead your own team and collaborate and lead senior members.
- Understanding of SLAs, KPIs and Balanced Scorecards that accurately reflect service and delivery.
Additional Requirements
- Be able to effectively plan and organise, managing a high volume of work accurately and to deadline.
- Develop good collaborative relationships with HR and key business stakeholders.
- Challenge the status quo and demonstrate the ability to make change happen.
- Track record of delivering continuous improvement initiatives.
- Attention to detail, combined with the ability to see a broader picture.
- Demonstrable empathy and cultural sensitivity and a high level of personal and professional integrity.
We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive.
HR Services Manager in London employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At StudySmarter, we believe that understanding what makes a company tick can help you tailor your responses and show how you fit into their vision.
✨Tip Number 3
Practice your pitch! You never know when you'll meet someone who could help you land that HR Services Manager role. Keep it concise and highlight your experience with HR systems and customer service strategies.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to showcase your skills and experience directly to us. Plus, it shows you're genuinely interested in being part of the StudySmarter team!
We think you need these skills to ace HR Services Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR Services Manager role. Highlight your experience in HR shared services and any projects you've led that align with our Customer First strategy. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about HR and how you can contribute to our team. Be sure to mention specific experiences that demonstrate your ability to lead and improve HR processes.
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Use metrics where possible to show how you've improved service delivery or led successful projects. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Harrods
✨Know Your HR Stuff
Make sure you brush up on your knowledge of end-to-end HR processes and policies. Be ready to discuss how you've used HR systems like Workday to improve service delivery, as this will show you're not just familiar with the tools but know how to leverage them effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading HR teams and projects. Think about times when you've motivated your team or influenced senior stakeholders. This will demonstrate your capability to act as a trusted partner within the HR function.
✨Emphasise Customer First
Since the role revolves around a Customer First strategy, be ready to discuss how you've implemented customer segmentation strategies in previous roles. Share specific instances where you've improved service quality and how you measure success through SLAs and KPIs.
✨Be a Change Champion
Talk about your track record in driving continuous improvement initiatives. Prepare to discuss how you've challenged the status quo and made impactful changes in your previous roles. This will show that you're proactive and can lead transformation within the HR services team.