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- Tasks: Lead creative projects, ensuring timely delivery and high-quality results.
- Company: Join Harrods, a luxury department store known for top designers and exceptional experiences.
- Benefits: Hybrid working, career growth opportunities, and a supportive environment.
- Other info: Embrace diversity and grow in a culture that values unique strengths.
- Why this job: Be part of a dynamic team that makes the impossible possible for customers.
- Qualifications: 5+ years in project management with strong communication and organisational skills.
The predicted salary is between 50000 - 60000 ÂŁ per year.
As Creative Services Manager, you will be a key member of the Creative Studio's project management team, owning the intake, prioritisation and successful delivery of creative work across the business. Acting as a central point of coordination between stakeholders and creative teams, you will ensure projects are clearly defined, expertly managed and delivered on time, to brief and within budget.
Responsibilities
- Oversee the end‑to‑end creative briefing and workflow process across all business areas.
- Assess, prioritise and own the delivery of large, complex cross‑channel projects and campaigns.
- Act as a primary liaison and escalation point between the Creative Studio and stakeholders.
- Manage service levels, deadlines, budgets and approvals to ensure consistent, high‑quality delivery.
- Lead, support and develop Project Managers and Project Coordinators within the Creative Studio.
Depending on your role, you may be fully on‑site or have a mix of on‑site and home working – this is what we refer to as 'Hybrid'. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on‑site, depending on business needs.
You will thrive in a fast‑paced creative environment, balancing day‑to‑day delivery with longer‑term planning and forecasting. You will bring energy, integrity and clarity to everything you do, confidently leading others while maintaining strong stakeholder relationships across the business. Highly organised and process‑driven, you will remain calm under pressure, proactively solving problems and driving momentum across multiple projects at once.
Desired Qualifications
- 5+ years’ experience in project or workflow management within a creative or agency environment.
- Proven experience managing teams and complex, multi‑channel creative projects.
- Excellent communication, organisational and analytical skills, with strong attention to detail.
Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. We believe in the potential for growth and value individual strengths. If you can demonstrate the majority of the skills and strong experience to thrive in this role, we encourage you to apply. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences, and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
Creative Services Manager in London employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Creative Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work and showcases your project management prowess. Make sure it’s easily accessible online, so when you land that interview, you can wow them with your creativity and organisation.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their creative processes and be ready to discuss how you can contribute to their projects. Tailor your responses to show you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our amazing team at Harrods.
We think you need these skills to ace Creative Services Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in project management and creative workflows. We want to see how your skills align with the Creative Services Manager role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: As a key liaison between teams, your ability to communicate effectively is crucial. Use your application to demonstrate your communication style and how you've successfully managed stakeholder relationships in the past. We love clear and engaging narratives!
Highlight Your Organisational Skills: Being highly organised is a must for this role. In your application, share examples of how you've managed multiple projects simultaneously, kept everything on track, and met deadlines. We appreciate candidates who can juggle tasks like pros!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Harrods
✨Know Your Projects Inside Out
Before the interview, make sure you’re familiar with your past projects, especially those that involved complex, multi-channel campaigns. Be ready to discuss specific challenges you faced and how you overcame them, as this will showcase your problem-solving skills and project management expertise.
✨Showcase Your Communication Skills
As a Creative Services Manager, communication is key. Prepare examples of how you've effectively liaised between stakeholders and creative teams in the past. Highlight any instances where your communication helped resolve conflicts or streamline processes, demonstrating your ability to maintain strong relationships.
✨Demonstrate Your Organisational Skills
Bring along a portfolio or examples of your work that illustrate your organisational prowess. Discuss how you prioritise tasks and manage deadlines, especially in fast-paced environments. This will help the interviewers see that you can handle multiple projects while keeping everything on track.
✨Emphasise Your Leadership Experience
If you’ve led teams or mentored others, be sure to highlight this during your interview. Share specific examples of how you supported and developed Project Managers or Coordinators, as this will show your capability to lead and inspire others within the Creative Studio.