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- Tasks: Support Client Relationship Managers in delivering bespoke luxury shopping experiences.
- Company: Join the iconic Harrods team, a leader in luxury retail.
- Benefits: Enjoy 22 days' holiday, birthday off, and up to 33% discount.
- Why this job: Be part of a dynamic team creating unforgettable client experiences.
- Qualifications: Passion for client relationships and excellent communication skills required.
- Other info: Flexible hybrid working options and opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Client Relationship Assistant is to support our Client Relationship Managers with delivering bespoke portfolio management strategies that elevate the experience of our Private Shopping Clients.
Delivering world class service to Harrods' most loyal clients and consistently exceeding their expectations is key to our success. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. The Client Relationship Assistant plays a fundamental role in supporting the retention of Harrods most discerning clients.
About the Role
The key responsibility of this role is to assist with the day-to-day administrative, operational and reporting of all clientelling campaigns and initiatives to drive the performance of the Private Shopping team. Other key responsibilities of this role include:
- Support with welcoming, engaging and acquiring new clients, including responding to client inquiries via multiple channels, scheduling client appointments and facilitating the handover to the assigned Private Shopper.
- Maintaining all activity trackers up to date, liaising with Private Shoppers to collate client feedback, waiting lists for brand and product access.
- Coordinating travel arrangements for clients and team members.
- Working alongside the Client Relationship Managers in understanding the client portfolio to support with preparation for meetings, as well as coordinating campaigns with the Loyalty team.
- Support with weekly team reporting, including liaising with stakeholders across Client Engagement and Brand Engagement teams.
Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as 'Hybrid'.
About You
We are looking for an individual that is passionate about Private Shopping, who is motivated by establishing and nurturing authentic client relationships with excellent interpersonal, communication and analytical skills. We are also looking for the below qualities:
- Knowledge of trends regarding client experiences.
- Client facing experience.
- Excellent organisational skills, including the ability and willingness to multi-task to meet short deadlines.
- Flexible around readiness to adapt to changing priorities.
- Experience working with a CRM system is highly desirable.
- A proactive attitude with a strong willingness to learn and work within a team, being ready to help others as required.
- Good PC literacy (Word, Excel, PowerPoint, Outlook).
About Us
Harrods is one of the world's leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. In return, you’ll enjoy a package that includes 22 days’ holiday, your birthday off, double time on Bank Holidays, up to 33% Harrods discount (including our restaurants) plus joining our generous pension scheme.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Client Relationship Assistant in London employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Assistant in London
✨Tip Number 1
Get to know the company inside out! Research Harrods' values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to client relationship management. Think about how you can demonstrate your organisational skills and proactive attitude through real-life examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Client Relationship Assistant in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for Private Shopping shine through. We want to see that you genuinely care about building client relationships and providing top-notch service.
Tailor Your Experience: Make sure to highlight any relevant experience you have in client-facing roles or CRM systems. We love seeing how your background aligns with the responsibilities of the Client Relationship Assistant role.
Be Organised: Since this role involves multitasking and managing various tasks, showcase your organisational skills in your application. A clear and structured application will reflect your ability to handle the day-to-day operations effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Harrods
✨Know Your Clientele
Before the interview, research Harrods and its Private Shopping services. Understand the luxury market and what clients expect from a high-end shopping experience. This knowledge will help you demonstrate your passion for client relationships and your ability to meet their needs.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and deadlines. Use specific examples from your past experiences where you successfully juggled various responsibilities, especially in a client-facing role. This will highlight your organisational skills, which are crucial for the Client Relationship Assistant position.
✨Demonstrate Your Communication Skills
Practice articulating your thoughts clearly and confidently. Since the role involves engaging with clients and responding to inquiries, showcasing your excellent interpersonal and communication skills during the interview is essential. Consider role-playing common client scenarios to prepare.
✨Emphasise Your Team Spirit
Harrods values collaboration, so be ready to share examples of how you've worked effectively within a team. Highlight your proactive attitude and willingness to support others, as this aligns with the company's culture and the expectations for the Client Relationship Assistant role.