Harrods is seeking an IT Service Delivery Analyst to join our IT team in London. You will support the day-to-day operational workload across core Service Management processes (Incident, Change, Problem, Risk and Knowledge) and provide out-of-hours support for Production Change & Release activities and Major Incident events, on a rota.
You will design and deliver service monitoring, dashboards, and reporting, help manage Forward Schedule of Change and Release, and collaborate with Service
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IT Service Delivery Analyst: Operations & Automation employer: Harrods
At Harrods, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Knightsbridge. Our commitment to employee growth is reflected in our supportive culture, where collaboration and innovation are encouraged, and opportunities for career advancement abound. With a hybrid working policy that promotes work-life balance and a focus on diversity and inclusion, we ensure that every team member can thrive while delivering world-class service to our customers.
