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- Tasks: Lead daily customer service operations and manage performance reporting.
- Company: Join the iconic Harrods team in a dynamic contact centre.
- Benefits: Enjoy hybrid working, competitive pay, and career development opportunities.
- Other info: Flexible work environment with a focus on team collaboration.
- Why this job: Make a difference in customer experiences at a world-renowned brand.
- Qualifications: Experience in customer service and CRM platforms required.
The predicted salary is between 30000 - 40000 £ per year.
Harrods is looking for an Assistant Manager to oversee daily service delivery tasks within the Customer Service division at our Hammersmith contact centre. In this role, you will take ownership of complex operational activities, manage ticket allocations, and facilitate performance reporting.
The ideal candidate will have customer service experience and proficiency in CRM platforms. A hybrid working policy allows flexibility, with at least three days on-site per week.
Hybrid Customer Service Lead & Performance Coach employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Lead & Performance Coach
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Harrods on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Service Lead.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and performance coaching. We should also think of examples from our past experiences that showcase our skills in managing complex operational activities.
✨Tip Number 3
Show off our CRM skills! If we have experience with specific platforms, let’s be ready to discuss how we’ve used them to improve customer service delivery. This will definitely catch their attention!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining the Harrods team.
We think you need these skills to ace Hybrid Customer Service Lead & Performance Coach
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, especially with CRM platforms. We want to see how your background aligns with the role of Hybrid Customer Service Lead & Performance Coach.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team at Harrods. Keep it engaging and personal – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully managed complex operational activities or improved performance. We’re looking for those standout moments that demonstrate your leadership potential.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Harrods
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've handled complex situations in the past. Think about times when you went above and beyond for a customer, as this will show your dedication to service excellence.
✨Familiarise Yourself with CRM Platforms
Since proficiency in CRM platforms is key for this role, take some time to review the systems you've used before. If you know which CRM Harrods uses, even better! Being able to discuss your experience with these tools will demonstrate your readiness for the position.
✨Prepare for Performance Reporting Questions
As you'll be involved in performance reporting, expect questions around metrics and KPIs. Think about how you've tracked performance in previous roles and be prepared to discuss how you can contribute to improving service delivery at Harrods.
✨Embrace the Hybrid Work Model
With a hybrid working policy in place, be ready to discuss how you manage your time and productivity both in the office and remotely. Share any experiences you have with flexible working arrangements and how you ensure effective communication with your team.