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- Tasks: Lead HR projects and deliver exceptional service to support our Customer First strategy.
- Company: Join Harrods, a luxury department store known for its inspiring shopping experiences.
- Benefits: Friendly work environment, career growth opportunities, and support for your unique strengths.
- Other info: Embrace a culture that celebrates individuality and fosters professional growth.
- Why this job: Make a real impact in HR while working with a diverse and talented team.
- Qualifications: Experience in HR Shared Services and strong leadership skills required.
The predicted salary is between 50000 - 65000 £ per year.
We are looking for a HR Services Manager to join our HR team here at Harrods. You will be responsible for delivering a high quality, accurate and consistent service to the business, which is centred on a Customer First strategy, measured against a balanced scorecard.
About the Role
The HR Services Manager will act as a senior manager in the HR Operations team, with the ability to lead on projects relating to HR systems, processes and all operational activity across all areas of the HR function. The HR Services Manager will develop strong relationships with their peers across the HR function and with business stakeholders, acting as a trusted partner in all HR processes. They will ensure that leaders across the business are fully supported by the HR services team on both a reactive and pro-active basis. They will own our Customer First strategy and contribute to the delivery of continuous improvement initiatives and projects that support the broader People Strategy.
Job Responsibilities
- Create, edit, and tailor content for each platform, ensuring it feels authentic.
- Develops and delivers the HR Services operating plan which positions the team as a credible, trusted HR partner within the function and to our colleagues and leaders.
- Owns the Customer First HR Service strategy, including our customer segmentation strategy.
- Own the HR Services balanced scorecard, ensuring this accurately reflects the team delivery and service.
- Builds a plan that ensures all leaders in our business are proficient in day-to-day HR and Workday processes.
- Leads on the development and configuration of Workday on behalf of the business and the HR services team to ensure that we build a robust HR tool and have an effective eco system within the HR systems roadmap.
- Leads on large projects across the HR operations teams as required.
- Acts as a role model for high quality service, consistently setting the standard for exceptional standards.
About You
You’ll have experience of running a HR Shared Services team or HR Advisory Team, with the ability to motivate and influence. You’ll be experienced in end-to-end HR processes and HR policies with working knowledge of employment law. You’ll have experience of working with a HR system to improve service delivery and experience. You will be able to lead your own team and effectively collaborate and lead senior members. You will understand SLA’s, KPI’s and Balanced Scorecards that accurately reflect service and delivery.
In addition, you will also:
- Be able to effectively plan and organise, managing a high volume of work accurately and to deadline.
- Develop good collaborative relationships with HR and key business stakeholders.
- Challenge the status quo and demonstrate the ability to make change happen.
- Track record of delivering continuous improvement initiatives.
- Attention to detail, combined with the ability to see a broader picture.
- Demonstrable empathy and cultural sensitivity and a high level of personal and professional integrity.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information:
Time Type: Permanent
Department: People Services (Amy Batchelor)
HR Services Manager employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Services Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Harrods on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Harrods' HR strategies and think about how your experience aligns with their Customer First approach. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on articulating your experience with HR systems and processes, as well as your ability to lead and motivate a team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Harrods family.
We think you need these skills to ace HR Services Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the HR Services Manager role. Highlight your experience in HR Shared Services and how it aligns with our Customer First strategy. We want to see how you can bring your unique skills to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've led projects or improved processes in previous roles. We love seeing measurable outcomes, so if you’ve hit any KPIs or SLAs, shout about them!
Be Authentic: Let your personality shine through in your application. At Harrods, we value authenticity and want to know what makes you unique. Share your story and how your experiences have shaped your approach to HR.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team!
How to prepare for a job interview at Harrods
✨Know Your HR Stuff
Make sure you brush up on your knowledge of end-to-end HR processes and policies. Familiarise yourself with employment law and how it impacts HR operations, as this will show that you're not just a manager but a knowledgeable partner in the HR function.
✨Showcase Your Customer First Mindset
Since the role revolves around a Customer First strategy, be prepared to discuss how you've implemented this in previous roles. Share specific examples of how you've improved service delivery and built strong relationships with stakeholders.
✨Demonstrate Leadership Skills
As a senior manager, you'll need to lead and motivate your team effectively. Think of instances where you've successfully led projects or initiatives, and be ready to explain your approach to managing high volumes of work while maintaining quality.
✨Prepare for Continuous Improvement Discussions
Harrods values continuous improvement, so come equipped with ideas on how you can contribute to this. Discuss any past experiences where you've challenged the status quo and made impactful changes, showcasing your ability to think strategically.