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For Companies At a Glance
- Tasks: Create unforgettable dining experiences and manage reservations with flair.
- Company: Join the iconic Harrods team, a leader in luxury retail.
- Benefits: Competitive salary, generous leave, staff discounts, and career growth opportunities.
- Why this job: Be part of a vibrant team that sets the standard for luxury dining.
- Qualifications: Excellent communication skills and a passion for customer service.
- Other info: Diverse culture where your uniqueness is celebrated and valued.
The predicted salary is between 24000 - 36000 £ per year.
We are now seeking a team of hospitality specialists to bring our vision to life. This is your chance to be part of something truly spectacular. Join us in creating memorable experiences that will set the standard for luxury dining worldwide.
About the Role
The role will be essential to ensuring that each customer has a sense of a pleasant journey when they visit our restaurants as well as ensuring that seating and covers are being always maximised.
Responsibilities:
- Take and make reservations liaising regularly with the head host and reservations team to ensure all customer bookings are accurate and clear.
- Maximise covers through reservations and walk-ins, organising yourself efficiently, accommodating walk‑ins without fear in taking risks as well as using waitlist where needed.
- Seat the guests according to the table plan, locating a table that is the right size for the guests, take the guests to the table, and give them menus.
- Work with the head host and the management team to ensure the smooth running of the restaurant and day‑to‑day service.
Qualifications & Expectations:
- You are an excellent communicator and customer service focused, enjoying greeting customers in a warm and friendly manner remaining attentive throughout their visit, and providing customers with a prompt and efficient service.
- You are cool, calm, collected even in pressurised situations and able to think on your feet.
- You are also reliable and work well in a team, being a good listener and supporting others.
- Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
Harrods is one of the world's leading luxury department stores and we’re becoming a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
Benefits:
- A competitive salary plus service charge.
- Great learning and development opportunities.
- Across our 27 outlets, there is a vast pool of knowledge to gain experience and grow expertise.
- Great career opportunities in multiple locations around the UK and going international.
- This role offers the opportunity to build your expertise in numerous different industries and grow an exciting career within Harrods.
- Access to a staff canteen.
- Up to 30 days' annual leave (including Bank holidays) + your birthday off.
- Up to 33% Harrods discount.
Host employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host
✨Tip Number 1
Get to know the company culture! Before your interview, check out Harrods' social media and website. Understanding their vibe will help you connect better during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a host, you'll need to be friendly and attentive. Try role-playing with a friend or family member to get comfortable with greeting guests and handling reservations like a pro.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you had to think on your feet. This will demonstrate your ability to stay cool under pressure, which is key for a host.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Harrods family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Host
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and what makes you tick.
Tailor Your Application: Make sure to customise your application to match the role of Host. Highlight your customer service skills and any relevant experience that shows you can create memorable dining experiences. We love seeing how you fit into our vision!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Harrods!
How to prepare for a job interview at Harrods
✨Know the Company Inside Out
Before your interview, take some time to research Harrods and its dining experiences. Understand their values, mission, and what sets them apart in the luxury dining scene. This will not only impress your interviewers but also help you align your answers with their expectations.
✨Showcase Your Communication Skills
As a host, excellent communication is key. During the interview, demonstrate your ability to engage warmly and effectively. Practice common hospitality scenarios, like greeting guests or handling reservations, so you can showcase your customer service skills naturally.
✨Prepare for Pressure Situations
Given the fast-paced environment of luxury dining, be ready to discuss how you handle pressure. Think of examples from past experiences where you remained calm and collected while managing multiple tasks. This will show that you can thrive in a busy restaurant setting.
✨Emphasise Teamwork and Flexibility
Harrods values collaboration, so highlight your ability to work well in a team. Share specific instances where you supported colleagues or adapted to changing situations. This will demonstrate that you're not just a great individual contributor but also a reliable team player.
