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- Tasks: Support high value cash transactions and provide expert advice to retail teams.
- Company: Join the iconic Harrods team in a luxury retail environment.
- Benefits: Competitive salary, commission, 22 days holiday, birthday off, and generous discounts.
- Why this job: Be part of a world-class shopping experience and make a real impact.
- Qualifications: Fluent in Arabic, strong customer service skills, and computer literacy.
- Other info: Dynamic role with opportunities for career growth in a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
Our Transaction Services team are looking for High Value Cash Associates to join our ever growing team here at Harrods. As a High Value Cash Associate you will be responsible for providing support to the Harrods business in addressing all transaction related queries along with supporting our retail teams in resolving all high value cash transaction queries. You will use your customer service skills to offer world class service to all internal stakeholders and external customers on a daily basis.
In this role you will be responsible for attending to high value cash transactions, as well as conduct the required business processes to finalise customer transactions whilst providing the required customer due diligence. This includes the management and process of payments made to Harrods via bank transfer. This role is a blend of customer facing and office based responsibilities. As a High Value Cash Associate you will support the Harrods Retail teams by providing expert advice, guidance and coaching both over the phone and in‑person. Ensure the correct processes and procedures are followed for transactions to be completed successfully. This is a on‑site role requiring presence in Knightsbridge five days per week and includes evening and weekend work.
Key Responsibilities & Qualifications
- Attend to high value cash transactions and process related business procedures.
- Conduct required customer due diligence and manage payments via bank transfer.
- Provide expert advice, guidance and coaching to Harrods Retail teams over the phone and in‑person.
- Ensure correct processes and procedures are followed for successful transaction completion.
- Perform duties effectively with minimum supervision and adapt to changing priorities.
- Handle difficult conversations with customers.
- Good knowledge of Anti‑Money Laundering legislation.
- Strong computer literacy (Microsoft Office).
- Excellent customer service focus for internal and external parties.
- Be fluent in Arabic and able to translate to customers both verbally and in writing.
- Be able to keep the customer retail experience at the forefront of decision making.
- Excellent time‑management and flexibility.
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Company Culture & Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
Benefits
In return, you\’ll enjoy a package that includes a competitive salary package plus commission, a company pension, 22 days\’ holiday, and your birthday off, up to 33% in‑store discount (including across our restaurants) and a season ticket loan.
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High Value Cash Associate - Arabic Speaker employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land High Value Cash Associate - Arabic Speaker
✨Tip Number 1
Network like a pro! Reach out to current employees at Harrods on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and cash handling. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your Arabic skills! If you're fluent, make sure to highlight this during your interview. It’s a unique asset that can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Harrods team.
We think you need these skills to ace High Value Cash Associate - Arabic Speaker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the High Value Cash Associate role. Highlight your customer service experience and any relevant knowledge of transaction processes to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with us at Harrods and how your Arabic language skills will enhance our customer service.
Showcase Your Customer Service Skills: In your application, give examples of how you've handled high-pressure situations or difficult conversations with customers. We love to see how you keep the customer experience at the forefront of your decision-making!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Harrods
✨Know Your Stuff
Make sure you brush up on your knowledge of high value cash transactions and the relevant business processes. Familiarise yourself with Anti-Money Laundering legislation, as this will likely come up during the interview. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing world-class service, prepare examples of how you've handled customer queries in the past. Think of specific situations where you went above and beyond to resolve an issue or provide guidance. This will demonstrate your ability to keep the customer experience at the forefront of your decision-making.
✨Practice Your Arabic
As an Arabic speaker, you'll need to communicate effectively with customers in both verbal and written forms. Practise common phrases and scenarios you might encounter in the role. This will not only boost your confidence but also show your potential employer that you're ready to engage with their diverse clientele.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview, especially around handling difficult conversations. Prepare by thinking through how you would approach a challenging customer interaction. This will help you demonstrate your adaptability and problem-solving skills, which are crucial for this position.
