Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist with high value cash transactions and provide top-notch customer service.
- Company: Join Harrods, a world-renowned luxury department store in Knightsbridge.
- Benefits: Enjoy competitive salary, 22 days holiday, birthday off, and up to 33% in-store discount.
- Why this job: Be part of a dynamic team that values relationships and offers growth opportunities.
- Qualifications: Strong computer skills and customer service focus; knowledge of Anti Money Laundering is essential.
- Other info: This is an on-site role, requiring flexibility for evening and weekend shifts.
The predicted salary is between 30000 - 42000 £ per year.
High Value Cash Associate – Arabic Speaker
Our Transaction Services team are looking for High Value Cash Associates to join our ever growing team here at Harrods. As a High Value Cash Associate you will be responsible for providing support to the Harrods business in addressing all transaction related queries along with supporting our retail teams in resolving all high value cash transaction queries. You will use your customer service skills to offer world class service to all internal stakeholders and external customers on a daily basis.
About the Role
In this role you will be responsible for attending to high value cash transactions, as well as conduct the required business processes to finalise customer transactions whilst providing the required customer due diligence. This includes the management and process of payments made to Harrods via bank transfer. This role is a blend of customer facing and office based responsibilities.
As a High Value Cash Associate you will support the Harrods Retail teams by providing expert advice, guidance and coaching both over the phone and in-person. Ensure the correct processes and procedures are followed for transactions to be completed successfully.
Please note this is an on-site role, requiring presence in Knightsbridge five days per week and includes evening and weekend work.
About You
You will understand that every interaction with a customer and colleagues counts. You shall go above and beyond to show people you care and take an interest in getting to know people and building strong relationships with them.
You will be also fluent in Arabic and be able to translate to customers both verbally and in writing.
You will also :
- Have strong computer literacy (Microsoft Office essential).
- Have good knowledge of Anti Money Laundering legislation (essential).
- Have a strong customer service focus when dealing with both internal and external parties.
- Be excellent in time-management with the flexibility to adapt to changing priorities.
- Be able to ensure that customer retail experience is at the forefront of decision making.
- Be able to have difficult conversations with customers.
- Be able to perform duties effectively with minimum supervision and guidance.
About Us
Harrods is one of the world\’s leading luxury department stores and we\’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world\’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we\’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In return, you\’ll enjoy a package that includes a competitive salary package plus commission, a company pension, 22 days\’ holiday, and your birthday off, up to 33% in-store discount (including across our restaurants) and a season ticket loan.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Additional Information:
Time Type:
Permanent
Department:
Transaction Services (Hasham Bashir)
High Value Cash Associate employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land High Value Cash Associate
✨Tip Number 1
Familiarise yourself with Anti Money Laundering legislation, as this is essential for the role. Understanding these regulations will not only help you in the interview but also demonstrate your commitment to compliance and customer safety.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your ability to build strong relationships, which is crucial for a High Value Cash Associate.
✨Tip Number 3
Practice handling difficult conversations. Think of scenarios where you had to manage challenging customer interactions and how you resolved them. This will prepare you for the types of situations you may face in this role.
✨Tip Number 4
Demonstrate your computer literacy by being proficient in Microsoft Office. Brush up on your skills, especially in Excel, as you may need to manage data related to transactions and customer interactions.
We think you need these skills to ace High Value Cash Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and cash handling. Emphasise any previous roles where you managed high-value transactions or dealt with customer queries.
Craft a Strong Cover Letter: In your cover letter, express your passion for providing exceptional customer service. Mention specific examples of how you've gone above and beyond in past roles to support customers and colleagues.
Showcase Relevant Skills: Highlight your computer literacy, particularly with Microsoft Office, and any knowledge of Anti Money Laundering legislation. These skills are essential for the High Value Cash Associate role.
Demonstrate Flexibility: Mention your ability to adapt to changing priorities and manage time effectively. Provide examples of situations where you've successfully handled multiple tasks or difficult conversations with customers.
How to prepare for a job interview at Harrods
✨Showcase Your Customer Service Skills
As a High Value Cash Associate, your ability to provide exceptional customer service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your communication skills and ability to build relationships.
✨Understand Anti Money Laundering Legislation
Since knowledge of Anti Money Laundering legislation is essential for this role, brush up on the key points before your interview. Be ready to discuss how you would apply this knowledge in real-world scenarios during your time at Harrods.
✨Demonstrate Strong Time Management Skills
The role requires excellent time management and adaptability. Think of instances where you've successfully managed multiple tasks or adapted to changing priorities, and be prepared to share these experiences during your interview.
✨Prepare for Difficult Conversations
You may need to have challenging discussions with customers. Reflect on past experiences where you've navigated tough conversations effectively, and be ready to explain your approach and the outcomes during the interview.