At a Glance
- Tasks: Be the welcoming face of Drybar, managing client experiences and appointments.
- Company: Join the luxury beauty team at Harrods, redefining salon experiences.
- Benefits: Enjoy 22 days holiday, birthday off, and up to 33% in-store discount.
- Other info: Opportunities for growth in a nurturing and inclusive workplace.
- Why this job: Create magical moments for clients in a vibrant, stylish environment.
- Qualifications: Experience in salons or spas, strong communication skills, and a passion for service.
The predicted salary is between 22050 - 26950 £ per year.
We are currently recruiting for a Front of House Coordinator to join our Drybar team in Harrods Knightsbridge. Drybar is no ordinary salon. With stylish blow-dry bars, luxurious surroundings, and a team dedicated to transforming every visit into a moment of magic, we are all about experience. Whether our clients are popping in for a quick refresh or preparing for a special event, we ensure each visit is warm, seamless, and unforgettable.
About the Role
As Front of House Coordinator, you’ll be the first and lasting impression of Drybar. You’ll lead the client experience from the moment they walk in until they leave glowing. Always ahead of the curve, you’ll stay informed about the latest beauty trends, services, and systems – becoming an expert and trusted advisor for both guests and your team. You’ll be at the heart of our salon operations, supporting the smooth and efficient running of every appointment and every customer experience.
Key responsibilities include:
- Greeting clients warmly and managing check-in/check-out processes with professionalism.
- Booking appointments accurately using our system (Booker) and overseeing salon diary management.
- Allocating clients to stylists and coordinating the daily salon flow.
- Managing phone and email enquiries with excellent communication and etiquette.
- Promoting Drybar services, treatments, loyalty programs, and retail products.
- Maintaining up-to-date client records and handling all transactions with care.
- Ensuring the front of house and salon areas are clean, welcoming, and fully stocked.
- Supporting the team in delivering an exceptional NPS by collecting and encouraging client feedback.
- Complying with hygiene protocols and sanitising tools and surfaces throughout the day.
- Collaborating with stylists and management to enhance overall client experience.
About You
You’ll be a confident, client-focused individual who thrives in a vibrant, people-centric environment. You love creating order in a busy space and take pride in every guest interaction. We’re looking for someone who:
- Has experience in a similar setting (Salon, Spa, or Health Club).
- Brings strong communication skills and a passion for exceptional service.
- Is highly organised and comfortable managing busy appointment schedules.
- Enjoys working in a team and building positive relationships with clients and colleagues.
- Has experience using appointment/booking software is a bonus.
- Has a proactive attitude, always thinking ahead and anticipating client needs.
- Takes pride in presentation and ensures every client touchpoint reflects the Drybar and Harrods standard.
- Is knowledgeable (or excited to learn!) about haircare services, products, and customer journey best practices.
About Us
Harrods is one of the world’s leading luxury department stores and we’re proud to be redefining the beauty space. With H beauty, we’ve created a unique destination that brings together world-class brands, cutting-edge trends, and unforgettable experiences – all under one roof.
Our Promise to You
Help us make the impossible possible for our clients, and we’ll do something remarkable for you. You’ll find a nurturing environment that inspires your best work and offers unparalleled opportunities to grow and build your career – whether in beauty, service, or retail leadership. In return, you’ll enjoy a package that includes a company pension, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our restaurants), and a season ticket loan.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and experience for the role, we believe in potential and value individuality. If you bring the majority of the experience we’re looking for and the right mindset to thrive, we encourage you to apply. At Harrods, we believe it’s the personality and authenticity of our people that sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences. What makes you unique makes us exceptional.
If you want to learn more about our people and culture, search #TogetherHarrods on LinkedIn or Instagram @togetherharrods.
Front of House Coordinator (Drybar) employer: Harrods
At Harrods, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Knightsbridge. Our commitment to employee growth is reflected in our supportive culture, where collaboration and innovation are encouraged, and opportunities for career advancement abound. With a hybrid working policy that promotes work-life balance and a focus on diversity and inclusion, we ensure that every team member can thrive while delivering world-class service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Coordinator (Drybar)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Harrods. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Harrods
Don't be shy about reaching out to Harrods directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Coordinator (Drybar)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Harrods and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Harrods
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
