At a Glance
- Tasks: Lead the Front of House team to deliver exceptional customer experiences and drive sales.
- Company: Join the iconic Harrods Wellness Clinic, blending luxury with holistic health.
- Benefits: Enjoy up to 33% in-store discount, 22 days' leave, and access to exclusive perks.
- Other info: Great career progression opportunities in a prestigious environment.
- Why this job: Be part of a dynamic team making a real impact on customer wellbeing.
- Qualifications: Strong communication skills and experience in leading teams.
The predicted salary is between 24300 - 29700 £ per year.
The Wellness Clinic at Harrods unites the world's best remedial, aesthetic and wellbeing specialists all under one roof. From dermatology to beauty acupuncture, full-body cryotherapy to mindfulness, the collection of bespoke services blends technology with ancient healing techniques for a truly holistic and harmonious approach to optimum health and wellbeing.
The Assistant Manager within the Wellness Clinic is responsible for supporting the Operations Manager driving the Front of House team to deliver exceptional sales, service and experience for all customers. They will coach and work with the Front of House team to improve performance and service given to customers through ensuring they have the right tools to deliver in their role effectively.
Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.
Support with recruitment, performance management, talent management, and any necessary people issues. You must be effective at communicating and leading, acting as a role model through your behaviours. You will operate at a senior level in resolving customer issues relating to FOH including handling complex complaints, requests and enquiries.
Our Promise to You: The department offers good paths for career progression and personal development, and the skills and expertise you gain will be transferable, and highly coveted, in businesses across every industry. Our benefits package reflects the value you bring to our business. It includes up to 33% in-store discount, 22 days' annual leave, additional birthday off, season ticket loan, full access to our corporate health service and corporate discount for gym membership, restaurants, hotels and more.
Front of House Assistant Manager employer: Harrods
At Harrods, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Knightsbridge. Our commitment to employee growth is reflected in our supportive culture, where collaboration and innovation are encouraged, and opportunities for career advancement abound. With a hybrid working policy that promotes work-life balance and a focus on diversity and inclusion, we ensure that every team member can thrive while delivering world-class service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Harrods. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Harrods
Don't be shy about reaching out to Harrods directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Assistant Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Harrods and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Harrods
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
