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For Companies At a Glance
- Tasks: Welcome customers and manage bookings for our luxurious Hair and Beauty Salon.
- Company: Join the iconic Harrods, a leader in luxury retail.
- Benefits: Friendly work environment, career growth opportunities, and support for your development.
- Why this job: Be part of a team that creates inspiring experiences for customers.
- Qualifications: Customer service skills and a passion for beauty treatments.
- Other info: Diverse culture where your unique strengths are celebrated.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an exceptional Front of House and Reservations Advisor to join our Hair and Beauty Salon, located in Harrods Knightsbridge. This role is responsible for taking bookings for all the Hair and Beauty treatments in our Salon. Whether you're a recent school, college or university leaver, or you're looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.
About the Role
The Reservations Advisor role is responsible for delivering excellent results through exceptional experience and service for all customers. The role covers call centre administration duties and taking bookings and enquiries via telephone and email. This role requires both outstanding customer service as well as the ability to multitask IT systems with complete accuracy.
Responsibilities
- Act as the first point of contact for all customers contacting the Hair & Beauty Salon ensuring they are made to feel welcomed.
- Booking customers into the Hair & Beauty Salon using the appointment software.
- Maintaining the appointment calendar ensuring any changes are updated in the calendar for appointment accuracy.
- Ensuring clients are advised correctly on which treatments suit their needs.
- Processing of transactions and deposits through tills.
- Prior experience in a like for like establishment; Spa, Salon, Health Club, Medi-Spa or Aesthetic Clinic is preferred and an ability to build client rapport and be discreet and empathetic when discussing sensitive topics with clients.
Additional Responsibilities
- Be highly organised and able to manage calls and emails from clients while navigating the booking system.
- Have excellent written and verbal communication skills.
- Work well in a team and be open to learning from others.
- Understand what excellent customer service looks like and be able to deliver that to our customers.
- Have the ability to convert leads and add on retail sales using your knowledge of the treatments and products available and communicate effectively with clients.
Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
Front of House and Reservations Advisor employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House and Reservations Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Harrods and its Hair and Beauty Salon. Understanding their values and what makes them unique will help you connect better during your conversation.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Show off your multitasking abilities! During the interview, highlight times when you successfully managed multiple tasks at once. This will demonstrate that you can handle the busy environment of a salon while keeping everything organised.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Harrods team!
We think you need these skills to ace Front of House and Reservations Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique personality shine through! We want to see who you are beyond your qualifications. A touch of authenticity can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Front of House and Reservations Advisor role. Highlight relevant experience in customer service and any previous roles in salons or similar environments. We love seeing how your background fits with our needs!
Be Clear and Concise: Keep your writing clear and to the point. Use bullet points if necessary to make it easy for us to read. Remember, we’re looking for someone who can multitask and communicate effectively, so show us you can do just that in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Harrods!
How to prepare for a job interview at Harrods
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Front of House and Reservations Advisor. Familiarise yourself with the booking systems and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Whether it’s handling difficult situations or going the extra mile for a client, having specific stories ready will demonstrate your ability to connect with customers and provide the service they expect at Harrods.
✨Practice Multitasking Scenarios
Since the role requires managing calls and emails while navigating booking systems, practice multitasking before your interview. You could simulate taking a call while filling out a form or responding to an email. This will help you articulate how you can handle the demands of the job effectively.
✨Emphasise Your Team Spirit
Harrods values teamwork, so be prepared to discuss how you work well with others. Share examples of how you've collaborated in previous roles or how you’ve learned from colleagues. This will show that you’re not just a great individual contributor but also a team player who fits into their culture.