Employee Relations Assistant Manager

Harrods Hammersmith, England, United Kingdom

Employee Relations Assistant Manager

About the Role

As an Employee Relations Assistant Manager, you’ll lead a team of seven ER Advisors, guiding them through complex casework and ensuring high standards across all employee relations matters. You’ll be the go‑to expert for sensitive and high‑risk cases, deputising for the ER Manager when needed, and shaping policies that keep us ahead of best practice.

• Manage and coach a team of ER Advisors, driving performance and development.
• Lead on complex disciplinary, grievance, and performance cases, ensuring compliance with UK employment law.
• Support ER policy reviews and process improvements.
• Deliver ER training to managers and HR colleagues, building capability across the business.
• Monitor case trends and provide insights to senior leadership.

Depending on your role, you may be fully on‑site or have a mix of on‑site and home working – this is what we refer to as “Hybrid”. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on‑site, depending on business needs.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You will be a confident leader with strong employee relations expertise along with people management experience. You’ll thrive in a fast‑paced environment, balancing complex casework with team leadership and strategic input.

• Have proven experience in managing complex ER casework, including high‑risk and sensitive issues.
• Have a solid understanding of UK employment law and ACAS guidance.
• Be skilled in coaching and developing teams.
• Have excellent communication and influencing abilities, effectively work with senior leadership.
• Be resilient, maintain discretion, and have a proactive approach to problem‑solving.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.