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- Tasks: Manage Data Subject Access Requests and Flexible Working Requests with precision.
- Company: Join Harrods, a luxury department store known for top designers and exceptional shopping experiences.
- Benefits: Enjoy flexible working, 22 days’ holiday, birthday off, and up to 33% in-store discount.
- Why this job: Be part of a supportive team that values your growth and celebrates diversity.
- Qualifications: Strong communication skills, attention to detail, and understanding of data protection laws required.
- Other info: We welcome applicants from all backgrounds and encourage those with unique strengths to apply.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an Employee Relations Assistant to join our Employee Relations team here at Harrods. You will play a critical role in ensuring the company’s compliance with data protection laws while providing a positive experience for data subjects seeking access to their personal information.
About The Role
As an Employee Relations Assistant, your two main responsibilities will be to manage and process Data Subject Access Requests received from employees and other data subjects in accordance with data protection regulations, particularly the General Data Protection Regulation. You will be responsible for the end management of all Flexible Working Requests that the company receives from our employees.
You will also be responsible for:
- Receiving and documenting all DSARs submitted by data subjects through various channels including email and Workday.
- Verifying the identity of data subjects to prevent unauthorized access to personal data.
- Serving as the primary point of contact for data subjects regarding their DSARs.
- Collaborating with internal departments, including Legal, Payroll, Corporate Health, Security and Customer Services to gather and validate requested personal data.
- Generating regular reports summarising statistics, processing times, and any notable issues or trends for internal review.
- End to end case management of Flexible Working Requests, ensuring line managers execute the process correctly, in line with our Flexible Working Policy, providing support where appropriate.
About You
You will be a motivated individual that is able to take initiative to manage their own workload and process high volumes of work accurately and to deadline. You will have solid communication skills, being clear and concise, with a high level of written communication and excellent attention to detail. You will be able to handle sensitive and confidential information with discretion and integrity, and will have an understanding of data protection laws, particularly GDPR, and their implications for DSAR processing.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.
Employee Relations Assistant employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Assistant
✨Tip Number 1
Familiarise yourself with the General Data Protection Regulation (GDPR) and its implications for Data Subject Access Requests (DSARs). Understanding these regulations will not only help you in the role but also demonstrate your commitment to compliance during any discussions.
✨Tip Number 2
Showcase your communication skills by preparing to discuss how you would handle sensitive information. Think of examples where you've maintained confidentiality and handled delicate situations, as this is crucial for the Employee Relations Assistant role.
✨Tip Number 3
Research Harrods' culture and values thoroughly. Being able to articulate how your personal values align with those of Harrods can set you apart from other candidates and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare to discuss your organisational skills and ability to manage high volumes of work. Think of specific strategies or tools you use to stay organised and meet deadlines, as this will be key in demonstrating your suitability for the role.
We think you need these skills to ace Employee Relations Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Employee Relations Assistant. Familiarise yourself with data protection laws, especially GDPR, as this is crucial for the role.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the job description. Emphasise your communication skills, attention to detail, and any previous work involving data protection or employee relations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and your understanding of the importance of data protection. Mention specific examples of how you've handled sensitive information or managed workloads effectively.
Proofread Your Application: Ensure your application is free from spelling and grammatical errors. A well-written application reflects your attention to detail, which is essential for the position.
How to prepare for a job interview at Harrods
✨Understand Data Protection Laws
Familiarise yourself with data protection regulations, especially GDPR. Be prepared to discuss how these laws impact the processing of Data Subject Access Requests (DSARs) and demonstrate your understanding of their importance in maintaining compliance.
✨Showcase Your Communication Skills
As an Employee Relations Assistant, clear and concise communication is key. Practice articulating your thoughts and responses during the interview, and be ready to provide examples of how you've effectively communicated in previous roles, particularly in sensitive situations.
✨Demonstrate Attention to Detail
Highlight your ability to manage high volumes of work accurately. Prepare to discuss specific instances where your attention to detail has made a difference, especially in tasks involving documentation or data management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle confidential information. Think of scenarios where you had to manage sensitive data or resolve conflicts, and be ready to explain your approach and the outcomes.
