About the Role
As an Email Designer, you will play a key role in the creation and delivery of visually compelling email campaigns across editorial, promotional, triggered, and transactional communications.
Working closely with content, CRM, creative, and strategy teams, you will design and build high-quality emails that are both brand-focused and performance-driven.
You'll help ensure every campaign is optimised for mobile devices, aligned to best practice, and supports ongoing improvements in customer engagement.
Key responsibilities
- Design high-quality email campaigns in Figma for editorial, promotional, and brand partner communications.
- Create engaging digital assets in Photoshop for email content across a variety of categories, including fashion, beauty, food, and technology.
- Build and prepare responsive, modular email templates within Emarsys using reusable content blocks and dynamic variations.
- Collaborate with internal stakeholders to incorporate feedback and ensure all emails meet creative, functional, and personalisation requirements.
- Test and optimise emails across devices, email clients, mobile platforms, and dark mode environments to ensure a seamless customer experience.
Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs. Our Hybrid@Harrods policy on our Career Site provides more information.
About You
You will be a creative thinker with a genuine passion for digital design and a keen eye for detail. You will enjoy transforming briefs into engaging customer communications and be motivated by creating work that is both visually impactful and commercially effective. You will be comfortable managing multiple projects simultaneously, adapting to changing priorities while maintaining consistently high standards. You will thrive in a collaborative environment, working closely with a range of stakeholders and contributing positively to the wider team. Most importantly, you will be eager to learn, embrace new ideas, and continuously develop your skills in an evolving digital landscape.
You’ll also have
- Strong proficiency in Adobe Creative Suite, particularly Photoshop, alongside experience using Figma.
- Knowledge of email design best practices, including responsive design, mobile optimisation, and email testing.
- Experience working with email platforms and dynamic content, with exposure to triggered email campaigns considered advantageous.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. For more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information
Time Type: Permanent Department: Creative Content (Lauren Parker (On Leave))
As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.
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Email Designer employer: Harrods
At Harrods, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Knightsbridge. Our commitment to employee growth is reflected in our supportive culture, where collaboration and innovation are encouraged, and opportunities for career advancement abound. With a hybrid working policy that promotes work-life balance and a focus on diversity and inclusion, we ensure that every team member can thrive while delivering world-class service to our customers.
