Harrods is seeking a CRM Manager to lead the BAU CRM roadmap, optimise personalised newsletters and drive AB testing and incrementality in line with customer marketing goals.
You will collaborate with our Data Science team to maximise engagement, conversion and LTV through relevant messaging, channels, and timing, managing budgeting, KPIs and cross-functional projects across the business.
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CRM & Personalisation Lead — Next-Best-Action & Retention employer: Harrods
At Harrods, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Knightsbridge. Our commitment to employee growth is reflected in our supportive culture, where collaboration and innovation are encouraged, and opportunities for career advancement abound. With a hybrid working policy that promotes work-life balance and a focus on diversity and inclusion, we ensure that every team member can thrive while delivering world-class service to our customers.
