Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Digital team as a CRM Assistant, supporting mobile communications and customer engagement.
- Company: Harrods is a luxury department store known for top designers and exceptional shopping experiences.
- Benefits: Enjoy a supportive environment, career growth opportunities, and a chance to make an impact.
- Why this job: Be part of a fast-paced team that values creativity and innovation in customer communication.
- Qualifications: Adaptable, detail-oriented, and a strong communicator with the ability to manage multiple tasks.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 28800 - 43200 £ per year.
CRM Assistant We are looking for a CRM Assistant to join our Digital team here at Harrods! You will support the Senior CRM Executive with the development and deployment of mobile communications (i.e. push, SMS, and in-app messaging) whilst working alongside other CRM Assistants to execute all customer communications at Harrods, from briefing to deployment. About The Role As the CRM Assistant you will be integral in evaluating the performance of the campaigns through SAP Marketing Cloud to identify trends and opportunities for future planning, with a focus on maximising customer engagement through relevance of messaging. You will also; Support the implementation of the automation of the campaign targeting delivery to the campaign fulfilment Monitor campaign responses and taking appropriate action to resolve issues Support the definition of the customers targeting for each campaign & communication according to their objectives Ensure the operational controls are maintained About You The ideal candidate must be adaptable to change and very skilled in multi-tasking with excellent attention detail as this role is fast paced. It is important that you are enthusiastic, able to take initiative, eager to meet challenges and assimilate new concepts with positive attitude. You will also have the following; Good communicator who effectively conveys information verbally and in writing to all levels of colleagues and management Able to assess a situation seeking multiple perspectives Able to manage multiple assignments and tasks, set priorities and adapt to changing conditions and work assignments Clear communication both written and verbal About Us Harrods is one of the world’s leading luxury department stores and a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic stores one of the world’s most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a supportive environment to inspire your best work, we provide abundant opportunities to build an exceptional career across the varied specialisms of our business. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram@togetherharrods Additional Information: Time Type: Permanent Department: CRM (Charlotte Henderson) #J-18808-Ljbffr
CRM Assistant employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Assistant
✨Tip Number 1
Familiarise yourself with SAP Marketing Cloud, as this is a key tool for evaluating campaign performance. Understanding how to navigate and utilise its features will give you an edge in demonstrating your capability to analyse trends and optimise customer engagement.
✨Tip Number 2
Showcase your communication skills by engaging with current CRM professionals on platforms like LinkedIn. This not only helps you learn more about the role but also allows you to network and potentially get referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss your adaptability and multi-tasking abilities during interviews. Think of specific examples from your past experiences where you successfully managed multiple tasks or adapted to changing conditions, as these are crucial traits for the fast-paced environment at Harrods.
✨Tip Number 4
Research Harrods' brand values and customer engagement strategies. Being able to articulate how your personal values align with theirs and how you can contribute to their mission will make you stand out as a candidate who truly understands the company culture.
We think you need these skills to ace CRM Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the CRM Assistant role. Focus on your communication abilities, multi-tasking skills, and any experience with customer engagement or marketing tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have successfully managed multiple tasks or adapted to change in previous roles, as these are key qualities they are looking for.
Highlight Relevant Skills: In your application, emphasise your ability to assess situations from multiple perspectives and your experience with campaign performance evaluation. Mention any familiarity with SAP Marketing Cloud or similar tools, as this will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and effective communication is crucial for this role, so ensure your written application reflects that.
How to prepare for a job interview at Harrods
✨Show Your Communication Skills
As a CRM Assistant, effective communication is key. Be prepared to demonstrate how you convey information clearly and concisely, both verbally and in writing. Think of examples where you've successfully communicated with colleagues or management.
✨Demonstrate Adaptability
This role requires someone who can adapt to change and manage multiple tasks. Share experiences where you've had to adjust quickly to new situations or priorities, showcasing your ability to thrive in a fast-paced environment.
✨Highlight Your Attention to Detail
Attention to detail is crucial for evaluating campaign performance and ensuring operational controls. Prepare to discuss specific instances where your meticulous nature has led to successful outcomes, especially in previous roles or projects.
✨Express Enthusiasm and Initiative
Harrods values enthusiasm and a proactive attitude. Make sure to convey your passion for the role and the brand during the interview. Share examples of how you've taken initiative in past positions to meet challenges head-on.
