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For Companies At a Glance
- Tasks: Evaluate campaign performance and maximise customer engagement through innovative messaging.
- Company: Join Harrods, a world-renowned luxury department store with a vibrant culture.
- Benefits: Supportive environment, career growth opportunities, and a chance to make an impact.
- Why this job: Be part of a dynamic team that shapes inspiring shopping experiences for customers.
- Qualifications: Strong communication skills, adaptability, and a passion for multi-tasking in a fast-paced setting.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 28800 - 48000 £ per year.
As the CRM Assistant you will be integral in evaluating the performance of the campaigns through SAP Marketing Cloud to identify trends and opportunities for future planning, with a focus on maximising customer engagement through relevance of messaging.
You will also:
- Support the implementation of the automation of the campaign targeting delivery to the campaign fulfilment
- Monitor campaign responses and take appropriate action to resolve issues
- Support the definition of the customers targeting for each campaign & communication according to their objectives
- Ensure the operational controls are maintained
The ideal candidate must be adaptable to change and very skilled in multi-tasking with excellent attention to detail as this role is fast paced. It is important that you are enthusiastic, able to take initiative, eager to meet challenges and assimilate new concepts with a positive attitude. You will also have the following:
- Good communicator who effectively conveys information verbally and in writing to all levels of colleagues and management
- Able to assess a situation seeking multiple perspectives
- Able to manage multiple assignments and tasks, set priorities and adapt to changing conditions and work assignments
- Clear communication both written and verbal
Harrods is one of the world’s leading luxury department stores and a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic stores one of the world’s most inspiring shopping experiences.
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a supportive environment to inspire your best work, we provide abundant opportunities to build an exceptional career across the varied specialisms of our business.
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
CRM Assistant employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! Whether it's verbal or written, being able to convey your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our amazing team at Harrods.
We think you need these skills to ace CRM Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the CRM Assistant role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since clear communication is key for this role, use your application to demonstrate your writing prowess. Keep it concise, engaging, and professional – we love a good storyteller!
Highlight Your Adaptability: This role is fast-paced, so let us know how you've thrived in similar environments. Share examples of how you've managed multiple tasks and adapted to change – we’re all about that flexibility!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Harrods
✨Know Your CRM Tools
Familiarise yourself with SAP Marketing Cloud and any other CRM tools mentioned in the job description. Being able to discuss how you've used these tools in past roles or projects will show your technical competence and readiness for the role.
✨Showcase Your Communication Skills
As a CRM Assistant, clear communication is key. Prepare examples of how you've effectively conveyed information in previous roles, whether verbally or in writing. This will demonstrate your ability to engage with colleagues and management at all levels.
✨Demonstrate Adaptability
This role is fast-paced and requires adaptability. Think of instances where you've successfully managed multiple tasks or adapted to changing conditions. Sharing these experiences will highlight your ability to thrive in a dynamic environment.
✨Highlight Your Attention to Detail
Attention to detail is crucial in evaluating campaign performance. Be ready to discuss how you've ensured accuracy in your work, whether through monitoring responses or maintaining operational controls. This will reassure them of your diligence and commitment to quality.
