Harrods is seeking an IT Service Desk Analyst to join our IT team in Thatcham. The role delivers first-line technical support across all Harrods functions, handling hardware, software and devices to ensure timely resolution.
You will own calls end-to-end, log updates, and build knowledge base articles while maintaining strong relationships with users. The ideal candidate has experience with Desktop support, Active Directory, and Office 365, and is comfortable with tools like SCCM, Casper, and
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IT Service Desk Specialist – 1st Line Support in Cold Ash employer: Harrods
At Harrods, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Knightsbridge. Our commitment to employee growth is reflected in our supportive culture, where collaboration and innovation are encouraged, and opportunities for career advancement abound. With a hybrid working policy that promotes work-life balance and a focus on diversity and inclusion, we ensure that every team member can thrive while delivering world-class service to our customers.
