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- Tasks: Support Client Relationship Managers in delivering exceptional service to our luxury clients.
- Company: Join the iconic Harrods team, a leader in luxury retail.
- Benefits: Friendly work environment, career growth opportunities, and support for your development.
- Other info: Embrace diversity and individuality in a culture that celebrates uniqueness.
- Why this job: Be part of a team that creates unforgettable shopping experiences for discerning clients.
- Qualifications: Passion for client relationships, excellent communication skills, and organisational abilities.
The predicted salary is between 30000 - 40000 £ per year.
Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Client Relationship Assistant is to support our Client Relationship Managers with delivering bespoke portfolio management strategies that elevate the experience of our Private Shopping Clients. Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is key to our success. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. The Client Relationship Assistant plays a fundamental role in supporting the retention of Harrods most discerning clients.
About The Role
The key responsibility of this role is to assist with the day-to-day administrative, operational and reporting of all clientelling campaigns and initiatives to drive the performance of the Private Shopping team. Other key responsibilities of this role include:
- Support with welcoming, engaging and acquiring new clients, including responding to client inquiries via multiple channels, scheduling client appointments and facilitating the handover to the assigned Private Shopper.
- Maintaining all activity trackers up to date, liaising with Private Shoppers to collate client feedback, waiting lists for brand and product access.
- Coordinating travel arrangements for clients and team members.
- Working alongside the Client Relationship Managers in understanding the client portfolio to support with preparation for meetings, as well as coordinating campaigns with the Loyalty team.
- Support with weekly team reporting, including liaising with stakeholders across Client Engagement and Brand Engagement teams.
About You
We are looking for an individual that is passionate about Private Shopping, who is motivated by establishing and nurturing authentic client relationships with excellent interpersonal, communication and analytical skills. We are also looking for the below qualities:
- Knowledge of trends regarding client experiences.
- Client facing experience.
- Excellent organisational skills, including the ability and willingness to multi-task to meet short deadlines.
- Flexible around readiness to adapt to changing priorities.
- Experience working with a CRM system is highly desirable.
- A proactive attitude with a strong willingness to learn and work within a team, being ready to help others as required.
- Good PC literacy (Word, Excel, PowerPoint, Outlook).
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.
Additional Information: Time Type: Permanent Department: Zana Kuqi, Sherin Talaat (On Leave)
Client Relationship Assistant employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Assistant
✨Tip Number 1
Get to know the company inside out! Research Harrods' values, culture, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 3
Prepare for the unexpected! Practice common interview questions but also think about how you'd handle unique client scenarios. Show that you're ready to provide that personalised service Harrods is known for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for the role.
We think you need these skills to ace Client Relationship Assistant
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for Private Shopping shine through! We want to see how much you care about creating exceptional client experiences and building genuine relationships.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the role. We love seeing how your background fits into our vision of delivering world-class service to our clients.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This will help us understand your strengths quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Harrods.
How to prepare for a job interview at Harrods
✨Know Your Clientele
Before the interview, research Harrods and its Private Shopping services. Understand the luxury market and what makes client relationships special in this context. This knowledge will help you demonstrate your passion for the role and show that you’re ready to engage with discerning clients.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and deadlines. Think of specific examples from your past experiences where you successfully juggled various responsibilities. Highlighting your organisational skills will reassure the interviewers that you can handle the fast-paced environment at Harrods.
✨Demonstrate Your Interpersonal Skills
Since the role involves building authentic relationships, be ready to share stories that showcase your communication and interpersonal skills. Practice active listening during the interview and respond thoughtfully to questions, as this will reflect your ability to connect with clients.
✨Emphasise Your Proactive Attitude
Harrods values a proactive approach, so come prepared with examples of how you've taken initiative in previous roles. Whether it’s improving a process or going above and beyond for a client, showing that you’re willing to learn and adapt will make you stand out as a candidate.