As a Sales Associate, you will put customers at the heart of everything you do, build deep customer relationships and demonstrate exceptional product and Rolex knowledge. You will support both the Rolex Brand Manager and Retail Manager in achieving boutique sales targets, contributing to both team and individual sales objectives, and partner to achieve Rolex-specific NPS and service KPIs while upholding strict Rolex brand and service standards. You will build and maintain expert knowledge of Rolex collections, technical features, and service propositions, while developing strong awareness across the wider store to enhance credibility and deliver informed, value-adding client recommendations. You will consistently complete all Rolex Advisor, external, and in-boutique training to deepen product expertise and deliver an outstanding, brand aligned client journey. You will also:
- Support performance by ensuring balanced Rolex sales across core collections and reference diversity targets, maximising exposure to the full breadth of the Rolex portfolio.
- Drive Rolex sales growth by accurately identifying client needs, clearly articulating key technical features and heritage benefits, and recommending suitable complementary or alternative Rolex references where appropriate.
- Monitor Rolex boutique sales performance, tracking achievement against targets and KPIs to support commercial decision-making and performance improvement.
- Align with a collaborative team culture united with both Rolex values and Harrods service standards.
- Provide boutique cover as required, seamlessly supporting colleagues to ensure a consistently exceptional Rolex client experience.
- Actively seek and apply feedback from managers, colleagues, and relevant departments to support collective performance and continuous improvement within the Rolex business.
- Stay informed about store-wide and Rolex-specific initiatives and services, building strong cross-department relationships to support a seamless client journey.
This role is fully on site, working 5 out of the 7 days a week. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.
You will have experience of developing and maintaining relationships with both clients and stakeholders. You will build relationships with Rolex brand representatives and key stakeholders, supporting alignment with brand expectations and initiatives.
We are looking for someone with strong sales experience within the luxury sector with a genuine passion for Rolex watchmaking, heritage, and the wider luxury watch industry to deliver knowledgeable, confident and high-quality client interactions. You will support team members by consistently maintaining Rolex boutique standards, ensure immaculate presentation, service excellence, and brand integrity at all times.
As the face of two iconic brands, you are driven by passion for our customers, product, and delivering best in class service.
Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we'll do something remarkable for you.
As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
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Sales Associate in City of Westminster employer: Harrods
At Harrods, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Knightsbridge. Our commitment to employee growth is reflected in our supportive culture, where collaboration and innovation are encouraged, and opportunities for career advancement abound. With a hybrid working policy that promotes work-life balance and a focus on diversity and inclusion, we ensure that every team member can thrive while delivering world-class service to our customers.
