At a Glance
- Tasks: Deliver exceptional luxury shopping experiences and build meaningful client relationships.
- Company: Join Harrods, a world-renowned luxury department store.
- Benefits: Enjoy flexible working, 31 days’ holiday, and up to 33% in-store discount.
- Other info: Embrace a culture that celebrates individuality and growth.
- Why this job: Be part of a dynamic team that makes luxury shopping unforgettable.
- Qualifications: Strong communication skills and a passion for luxury service.
The predicted salary is between 60750 - 74250 £ per year.
Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopper is to deliver exceptional service to our most loyal clients. As one of the key roles in our client facing Private Shopping team, you are critical to achieving this ambition.
Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. Everything you do will be seamless.
As a Private Shopper you will build deep authentic relationships with your portfolio of clients, anticipating their needs before they do. You’ll pair this with a global awareness of luxury trends and product developments and use your insight to make tailored recommendations. This will enable you to grow client spend in a genuine and value adding sales through service way – whilst building loyalty and advocacy for the Private Shopping service.
The Private shopper role is a key focus within our Private Shopping team where no day is the same. Below are some of the responsibilities:
- Building deep, meaningful client relationships with your portfolio of end-user clients in order to deliver an intuitive service which will maximise sales.
- Engage pro-actively and in a planful way with your client portfolio, being influential with ideas and recommendations in a personalised way.
- Spotting opportunities to develop our service or offering and influencing internal stakeholders and brand partners accordingly.
- Preselect items for clients and present options. This may be during a physical appointment or virtually.
- Consistently reviewing your client portfolio to prioritise actions and spot opportunities.
- Working in partnership with the Client Relationship Manager and Private Shopping Manager to grow your client base and engage new leads as required.
Our Private Shopping is world renowned, so delivering exceptional service to our most loyal clients is something you will thrive in doing. In a role as dynamic as this, your high level of emotional intelligence and influence and persuasion will be used on a daily basis. In addition to this we are looking for someone who has the following:
- Passionate about delivering the very best for our clients, and luxury service standards at all times.
- A strong, proven and demonstrable client book.
- Proven experience of building authentic relationships built on trust, both with the client and internal and external stakeholders.
- Strong communication and listening skills; interpreting the needs of clients and acting upon them.
- Ability to hold engaging and meaningful conversations with clients as well as being culturally aware and having worldly knowledge.
- Pre-emptive and pro-active: acting upon client insight and anticipating their wants and needs as well as growing the client relationship to drive it forward.
- Depth and breadth of luxury product knowledge, both within Harrods and beyond.
- Strategic in their approach to their client portfolio.
- Team player and collaborative style – working in a highly matrixed organisation.
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. In return you’ll receive an excellent benefits package, including a company pension, flexible working, 31 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.
Private Shopper in City of Westminster employer: Harrods
At Harrods, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Knightsbridge. Our commitment to employee growth is reflected in our supportive culture, where collaboration and innovation are encouraged, and opportunities for career advancement abound. With a hybrid working policy that promotes work-life balance and a focus on diversity and inclusion, we ensure that every team member can thrive while delivering world-class service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Private Shopper in City of Westminster
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Harrods, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Harrods!
We think you need these skills to ace Private Shopper in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Harrods, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Harrods and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Harrods that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Harrods
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
