Harrods in London is seeking a Customer Service Advisor for the Contact Centre. You will be personable and empathetic while listening to customers to handle complex queries and find solutions across email, telephone, livechat, WhatsApp and social media.
You will accurately capture the reasons for contact, work with colleagues to deliver the right solution, and take ownership to resolve queries to a high standard in line with Harrods Values.
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Multichannel Customer Experience Advisor in City of Westminster employer: Harrods
At Harrods, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Knightsbridge. Our commitment to employee growth is reflected in our supportive culture, where collaboration and innovation are encouraged, and opportunities for career advancement abound. With a hybrid working policy that promotes work-life balance and a focus on diversity and inclusion, we ensure that every team member can thrive while delivering world-class service to our customers.
