Harrods in London is seeking a CRM Manager to lead the strategic planning and execution of a robust CRM publishing schedule, including newsletters, brand media and marketing communications. The role focuses on BAU roadmap, AB testing, and driving customer engagement, conversion and LTV through relevant messaging, channel and timing.
The ideal candidate will bring SAP experience, strong stakeholder management, and a passion for CRM automation and analytics to optimise campaigns and retention
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CRM & Personalisation Lead - 12-Month Fixed Term in City of Westminster employer: Harrods
At Harrods, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Knightsbridge. Our commitment to employee growth is reflected in our supportive culture, where collaboration and innovation are encouraged, and opportunities for career advancement abound. With a hybrid working policy that promotes work-life balance and a focus on diversity and inclusion, we ensure that every team member can thrive while delivering world-class service to our customers.
