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- Tasks: Support customers with enquiries and maximise sales opportunities in a fast-paced environment.
- Company: Join Harrods, a world-renowned luxury department store with a vibrant culture.
- Benefits: Enjoy 25 days’ holiday, birthday off, and up to 33% in-store discount.
- Other info: Embrace growth and diversity in a dynamic team where your uniqueness shines.
- Why this job: Be part of an iconic brand and make shopping experiences unforgettable for customers.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 28800 - 48000 £ per year.
As a Customer Service Advisor in the Contact Centre you will support our customers with store and online enquiries, maximising sales opportunities and increasing our customers' loyalty to Harrods.
About Harrods: Harrods is one of the world's leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Responsibilities:
- Deliver the highest levels of service to customers who expect the very best, in a fast-paced, high-energy environment.
- Resolve incidents, protect our reputation, and gain genuine expertise in your chosen department.
- Handle store and online enquiries, maximising sales opportunities and increasing customers’ loyalty.
Qualifications & Skills:
- Experience working in a contact centre or customer service environment.
- Passionate about customer service, friendly and welcoming manner, confidently resolves issues or queries.
- Team player who takes initiative and strives to exceed customers' expectations.
- Self-motivated, organised, strong listening and communication skills, adaptable to your audience.
- Ability to handle multiple and varied tasks with an 'anything is possible' attitude.
- Proficient with computers and CRM systems; experience with Microsoft Office (Word, Excel, PowerPoint).
Benefits:
- Company pension
- 25 days’ holiday
- Birthday off
- Up to 33% in-store discount (including across our food hall and restaurants)
- Season ticket loan
Our Promise to You: Help us make the impossible possible for our customers and we’ll do something remarkable for you. In return you’ll receive an excellent benefits package, including a company pension, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.
Uniquely You: While our job adverts outline the ideal qualities, skills and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
Contact: If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.
Contact Centre Service Adviser in City of Westminster employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Service Adviser in City of Westminster
✨Tip Number 1
Get to know Harrods! Familiarise yourself with their values and what makes them tick. When you walk into that interview, show them you’re not just another candidate – you’re someone who genuinely gets their vibe and is ready to contribute.
✨Tip Number 2
Practice your customer service skills! Think of real-life scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for providing top-notch service.
✨Tip Number 3
Don’t underestimate the power of your online presence! Make sure your LinkedIn profile is up-to-date and reflects your customer service experience. Connect with people in the industry and engage with content related to Harrods to show your enthusiasm.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Harrods family. Don’t forget to follow up after applying – a little persistence can go a long way!
We think you need these skills to ace Contact Centre Service Adviser in City of Westminster
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that you genuinely care about providing the best experience!
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. Highlight your contact centre experience and any relevant achievements. This shows us that you’ve done your homework and are serious about joining our team.
Be Yourself: We love authenticity! Don’t be afraid to let your personality come through in your writing. Share what makes you unique and how you can contribute to our vibrant culture at Harrods. Remember, we’re looking for genuine people who can connect with our customers.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Harrods
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Understand what exceptional service looks like and be ready to share examples of how you've delivered it in the past. This will show that you’re passionate about providing top-notch service, just like Harrods expects.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've resolved customer issues effectively. Think of a time when you turned a negative experience into a positive one. This will demonstrate your ability to handle queries confidently and protect the company's reputation.
✨Familiarise Yourself with Harrods
Do some research on Harrods and its unique offerings. Knowing about their luxury products and services will help you connect with the brand during the interview. It shows that you’re genuinely interested in being part of their team and contributing to their mission.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member. This will help you feel more at ease and ensure you can adapt your communication style to different audiences.