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For Companies At a Glance
- Tasks: Supervise the Reservations team and ensure top-notch customer experiences.
- Company: Join Harrods, a leader in luxury dining and unforgettable experiences.
- Benefits: Be part of a passionate team in a supportive environment with growth opportunities.
- Why this job: Create memorable dining experiences and set standards for luxury worldwide.
- Qualifications: Experience in hospitality or reservations management is a plus.
- Other info: Work from our vibrant Hammersmith office and be part of something spectacular.
The predicted salary is between 28800 - 43200 £ per year.
We are now seeking an Assistant Reservations Manager to join our growing restaurants reservations team. This is your chance to be part of something truly spectacular. Join us in creating memorable experiences that will set the standard for luxury dining worldwide. You will be joining a passionate and supportive team, all within our Hammersmith office. About The Role The Assistant Reservations Manager reports directly to the Reservations Manager, with the role sitting in the commercial team in the Restaurants and Kitchens directorate within Harrods. The purpose of the role is to supervise the day-to-day business and oversee the Reservations team. Supported by the Reservations Manager, you\’ll guide the team to progress in their assigned areas, achieve required standards and targets as well as ensure the best customer experience. The role involves supervising online and offline platforms required by the business, overseeing customer communications, implementing required operational standards and ensuring that all booking channels are well managed to support the business requirements. This role supports the Reservations Manager in leading the team to achieve financial goals and targets, implementing given strategies to maximise covers, and ensuring that the team has required tools and guidelines to complete their daily and assigned tasks. The Assistant Reservations Manager is required to support managing restaurant campaigns, hospit…
Reservations Assistant manager employer: Harrods Ltd
Contact Detail:
Harrods Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Assistant manager
✨Tip Number 1
Familiarize yourself with the luxury dining industry and the specific standards that come with it. Research Harrods' restaurants and their unique offerings to demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your experience in managing teams and customer service. Be prepared to share examples of how you've successfully led a team to achieve targets and improve customer experiences in previous roles.
✨Tip Number 3
Showcase your ability to handle online and offline booking platforms. Familiarize yourself with popular reservation systems and be ready to discuss how you can optimize these tools for better efficiency.
✨Tip Number 4
Prepare to discuss strategies for maximizing covers and improving operational standards. Think about innovative ideas you could bring to the role that align with the company's goals and enhance the overall customer experience.
We think you need these skills to ace Reservations Assistant manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant Reservations Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in reservations management or customer service roles. Showcase specific examples of how you've successfully managed teams or improved customer experiences.
Showcase Your Passion: Express your enthusiasm for luxury dining and customer service in your application. Mention any relevant experiences that demonstrate your commitment to creating memorable dining experiences.
Proofread Your Application: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Harrods Ltd
✨Show Your Passion for Luxury Dining
Make sure to express your enthusiasm for the luxury dining experience. Share any relevant experiences you have had in high-end restaurants or customer service roles that highlight your commitment to excellence.
✨Demonstrate Leadership Skills
As an Assistant Reservations Manager, you'll be supervising a team. Be prepared to discuss your leadership style and provide examples of how you've successfully guided a team in the past, especially in achieving targets and maintaining high standards.
✨Familiarize Yourself with Booking Platforms
Since the role involves overseeing online and offline booking platforms, it’s crucial to show your knowledge of these systems. Research common reservation software used in the industry and be ready to discuss how you would manage these tools effectively.
✨Prepare for Customer Experience Scenarios
Think about potential customer service scenarios you might face in this role. Be ready to share how you would handle difficult situations or ensure a memorable experience for guests, as this is key to the position.
