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For Companies At a Glance
- Tasks: Join our Hampers team to create bespoke gifts and provide exceptional customer service.
- Company: Harrods is a world-renowned luxury department store in Knightsbridge, London.
- Benefits: Enjoy a competitive salary, monthly bonuses, generous discounts, and your birthday off.
- Why this job: Be part of a close-knit team that values creativity and customer satisfaction in a luxurious setting.
- Qualifications: Strong communication skills, attention to detail, and a passion for food and gifting are essential.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 24900 - 35000 £ per year.
Harrods is looking for full time Sales Associates to join their luxurious and one-of-a-kind Hampers department within the welcoming and close-knit Foodhalls team on a fixed term contract.
About the Role
Our Sales Associates are at the heart of what we do, they live and breathe our core values and they strive to make anything possible for our customers. Our Hampers department is like no other; our Sales Associates work closely with customers to ideate and create bespoke hampers and support with gifting needs. From the festive delights of our Christmas Hampers to our year-round offerings, our Sales Associates are integral to creating the moments of magic that come with opening a Harrods Hamper.
In return, you’ll enjoy a package that includes an annual salary on £29,900 and access to a monthly bonus, a company pension, annual leave, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.
About You
You’ll be responsible for providing world-class, personal customer service, demonstrating exceptional product knowledge, and building quality customer relationships to achieve business goals whilst being an ambassador for the values and Harrods brand. You’ll be a meticulous individual with good organisation skills and attention to detail, as well as having passion for all things food and gifting.
You will also:
- Have strong written and verbal communication skills
- Have great organisational skills to keep the shop floor running smoothly.
- Have the ability to remain calm, and measured even when under pressure
- Be fluent in the use of MS-Office (Outlook, Excel and Word) and confident using technology (i.e. ordering systems).
- Be resilient, and adaptable to your audience and environment believing that anything is possible – focusing on delivering excellent customer service.
- Be a problem solver, asking questions and listening effectively.
- Be able to achieve and exceed sales targets
About Us
Harrods is one of the world’s leading luxury department stores and a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
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Sales Associate (FTC) - Hampers employer: Harrods Limited
Contact Detail:
Harrods Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate (FTC) - Hampers
✨Tip Number 1
Familiarise yourself with Harrods' Hampers department by exploring their offerings online. Understanding the different types of hampers and their unique features will help you engage with customers more effectively during your interview.
✨Tip Number 2
Showcase your passion for food and gifting by discussing your personal experiences with hampers or similar products. This will demonstrate your genuine interest in the role and align with Harrods' commitment to exceptional customer service.
✨Tip Number 3
Prepare to discuss how you handle high-pressure situations. Think of specific examples where you've remained calm and provided excellent service, as this is crucial for a Sales Associate in a busy environment like Harrods.
✨Tip Number 4
Network with current or former employees of Harrods, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Sales Associate (FTC) - Hampers
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Harrods is looking for in a Sales Associate. Pay attention to the skills and qualities they value, such as customer service, product knowledge, and organisational skills.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your customer service experience, any previous roles in retail, and your passion for food and gifting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and explains why you are a great fit for the Hampers department. Use specific examples from your past experiences to demonstrate your ability to provide exceptional customer service and work under pressure.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Harrods Limited
✨Show Your Passion for Food and Gifting
Make sure to express your enthusiasm for food and gifting during the interview. Share any personal experiences or stories that highlight your love for creating bespoke hampers or unique gift ideas, as this aligns perfectly with the role.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Be ready to discuss specific situations where you went above and beyond to meet a customer's needs, as this is crucial for a Sales Associate at Harrods.
✨Highlight Your Organisational Skills
Since the role requires good organisational skills, think of instances where you've successfully managed multiple tasks or maintained a smooth operation in a busy environment. This will show that you can handle the demands of the shop floor.
✨Be Ready to Discuss Problem-Solving Scenarios
Prepare to talk about times when you've faced challenges and how you resolved them. This could involve dealing with difficult customers or finding creative solutions to meet their gifting needs, showcasing your adaptability and resilience.
