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- Tasks: Design and deliver engaging training for Supply Chain systems like SAP S4HANA.
- Company: Join Harrods, a luxury department store with a vibrant culture.
- Benefits: Enjoy hybrid working, career growth opportunities, and a supportive environment.
- Why this job: Make a real impact by empowering colleagues and suppliers with essential skills.
- Qualifications: Experience in training delivery and familiarity with ERP systems like SAP.
- Other info: Be part of a diverse team that values individuality and growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Our Supply Chain team are now looking for a Supply Chain Training Manager to elevate the way we build capability and support system adoption across our operation. This role sits at the heart of our growing Centre of Excellence, helping colleagues, suppliers, and partners feel confident and equipped when working with our systems and processes. This role is primarily based in our Hammersmith Head office.
About the Role
In this role you will be responsible for driving the design, delivery, and continuous improvement of training across key Supply Chain systems, including SAP S4HANA, the Supplier Portal, and our Digital Freight Forwarding solution. Working closely with Supply Chain, Distribution, Buying, Merchandising, Retail, Finance, and Imports, you will ensure our colleagues and suppliers have the capability and confidence to adopt new systems and embed consistent ways of working. You will report into the Supplier Engagement Manager, collaborating closely with operational and functional teams to build structured learning pathways, improve onboarding, and strengthen adoption across our end‑to‑end supply chain. You will also play a key role in identifying performance trends, resolving knowledge gaps, improving supplier compliance, and supporting change management activities across Supply Chain projects.
In this role you will:
- Lead the design and delivery of training across core Supply Chain systems and platforms, including SAP S4HANA, Supplier Portal, Loftware, and Digital Freight Forwarding tools.
- Identify trends in process failures and supplier issues, implementing targeted learning solutions to improve compliance and reduce document failures.
- Improve onboarding processes by creating consistent training, digital modules, and user guidance to reduce time‑to‑competency.
- Maintain accurate, up‑to‑date training materials aligned to agreed processes and standards.
- Develop clear learning pathways to help colleagues understand how their roles connect to wider end‑to‑end supply chain activity.
- Apply practical change management principles to ensure new systems and processes are adopted smoothly and effectively.
- Collaborate with Buying and Merchandising on supplier‑facing training to improve stock accuracy and availability.
- Support the Supply Chain Graduate Programme through structured placements with defined objectives.
- Track and report on KPIs relating to training effectiveness, onboarding performance, and capability uplift.
- Champion continuous improvement and support teams to confidently self‑serve within Supply Chain systems.
Depending on your role, you may be fully on‑site or have a mix of on‑site and home working. This is what we refer to as Hybrid. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on‑site depending on business needs.
About You
You will be an engaging, confident, and collaborative individual who is passionate about building capability and improving ways of working. You will be comfortable presenting to suppliers and senior stakeholders, able to translate complex processes into clear training, and confident leading training without direction. You will bring experience in designing and delivering training and ideally have worked with SAP or a similar ERP system. You will also be someone who enjoys building structure from the ground up, improving consistency, and shaping the long‑term capability strategy within Supply Chain.
You will:
- Bring proven experience in delivering training within a business environment.
- Be confident presenting to suppliers, colleagues, and cross‑functional stakeholders.
- Have experience with SAP or similar ERP systems such as Oracle or Salesforce.
- Be comfortable building processes, content, and structure from scratch.
- Be naturally curious, proactive, and able to identify trends, risks, and opportunities for improvement.
- Be confident working both independently and collaboratively as part of a wider team.
It would be great if you also have:
- Experience with SAP S4HANA.
- Exposure to change management practices such as Prosci or APMG.
- Experience working within a Centre of Excellence or capability‑focused environment.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Supply Chain Training Manager employer: Harrods Careers
Contact Detail:
Harrods Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Chain Training Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Harrods or in the supply chain field on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like the Supply Chain Training Manager.
✨Tip Number 2
Prepare for your interview by brushing up on SAP S4HANA and other relevant systems. Be ready to discuss how you can improve training processes and support system adoption, as this will show you're the right fit for the role.
✨Tip Number 3
Showcase your training delivery skills! If you get the chance, present a mini-training session during your interview. This will demonstrate your ability to engage and educate others, which is key for the Supply Chain Training Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Harrods team.
We think you need these skills to ace Supply Chain Training Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with training and supply chain systems. We want to see how your skills align with the role of Supply Chain Training Manager, so don’t hold back!
Showcase Your Training Experience: When detailing your previous roles, focus on your experience in designing and delivering training. We love seeing examples of how you've improved onboarding processes or developed training materials that made a difference.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Harrods Careers
✨Know Your Systems
Familiarise yourself with the key Supply Chain systems mentioned in the job description, especially SAP S4HANA and the Supplier Portal. Being able to discuss your experience with these systems will show that you're not just a fit for the role but also genuinely interested in the tools you'll be using.
✨Showcase Your Training Skills
Prepare examples of how you've designed and delivered training in the past. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to lead training sessions and improve onboarding processes effectively.
✨Engage with Change Management
Brush up on change management principles, especially if you have experience with frameworks like Prosci or APMG. Be ready to discuss how you've applied these principles in previous roles to ensure smooth transitions when implementing new systems.
✨Collaborate and Communicate
Since this role involves working closely with various teams, prepare to discuss how you've successfully collaborated with cross-functional stakeholders in the past. Highlight your communication skills and how you can translate complex processes into clear training materials.