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- Tasks: Support and enhance customer-focused technology, resolving issues and improving experiences.
- Company: Join Harrods, a luxury department store known for its iconic shopping experience.
- Benefits: Friendly work environment, career growth opportunities, and support for your development.
- Why this job: Be part of a dynamic team making a real impact on customer loyalty and relationships.
- Qualifications: Experience with SAP CX solutions and strong analytical skills are essential.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 28800 - 48000 £ per year.
We’re looking for a talented SAP CX Operations Analyst to become a key part of our growing SAP CX team at Harrods. In this role, you’ll be at the heart of our customer focused technology landscape — providing first and second line support, triaging and resolving issues, and diving into troubleshooting and investigations. More complex challenges will be escalated to our third line specialists, but you’ll be the first to spot, analyse, and guide solutions.
As an SAP CX Operations Analyst, you’ll support both production and non-production application environments across the SVC estate. Your analytical mindset will help you uncover potential issues across the full customer loyalty and customer relationship lifecycle, identifying opportunities to enhance our systems and customer experience.
You’ll collaborate closely with teams across the Harrods business — from Digital Technology and IT, to Rewards & Loyalty, Customer Services Digital Ops, and our trusted third party partners. Together, you’ll support day to day operations while contributing to the delivery of new features, improvements, and strategic projects.
You bring hands on experience with SAP CX solutions, ideally including:
- SAP Customer Data Cloud
- SAP Customer Data Platform
- SAP Sales & Service Cloud (Cloud for Customer)
- SAP Marketing Cloud / Emarsys Customer Engagement
A current SAP CX certification would be a strong advantage. You’re someone who can confidently prioritise workload, manage risks, and maintain high quality documentation. Your communication skills allow you to influence stakeholders effectively, and you thrive in environments where collaboration and clarity matter.
You’ll also bring:
- Strong analytical skills and the ability to work with large datasets
- Experience with databases and writing queries
- Familiarity with agile methodologies (Scrum, Kanban) and backlog management tools such as Azure DevOps or Jira
- SQL knowledge (beneficial but not essential), with the ability to interpret and write basic to intermediate queries
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
SAP CX Operations Analyst employer: Harrods Careers
Contact Detail:
Harrods Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP CX Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Harrods or in the SAP CX field on LinkedIn. A friendly chat can give you insider info and might just lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your SAP CX knowledge. Be ready to discuss specific experiences where you've solved problems or improved processes, as this will show you're the right fit for the role.
✨Tip Number 3
Show off your analytical skills! Bring examples of how you've worked with data to identify issues or enhance customer experiences. This is key for the SAP CX Operations Analyst role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Harrods team.
We think you need these skills to ace SAP CX Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the SAP CX Operations Analyst role. Highlight your hands-on experience with SAP CX solutions and any relevant certifications. We want to see how your skills align with what we're looking for!
Show Off Your Analytical Skills: In your application, don’t shy away from showcasing your analytical mindset. Give examples of how you've tackled complex issues or improved systems in the past. We love seeing how you can spot opportunities to enhance customer experiences!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your strengths.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at Harrods Careers
✨Know Your SAP CX Solutions
Make sure you brush up on your knowledge of SAP Customer Data Cloud, SAP Sales & Service Cloud, and other relevant solutions. Be ready to discuss how you've used these tools in past roles and how they can enhance customer experiences.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical mindset by discussing specific examples where you've identified issues or opportunities within customer data. Think about how you can present your experience with large datasets and any SQL knowledge you have.
✨Communicate Clearly and Confidently
Since you'll be collaborating with various teams, practice articulating your thoughts clearly. Prepare to explain complex technical concepts in a way that non-technical stakeholders can understand, showcasing your communication skills.
✨Familiarise Yourself with Agile Methodologies
Get comfortable with agile methodologies like Scrum and Kanban, as well as tools like Azure DevOps or Jira. Be ready to discuss how you've worked in agile environments before and how it has helped you manage workloads effectively.
