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- Tasks: Support Private Client Managers in delivering exceptional luxury service to clients.
- Company: Join the iconic Harrods team, a leader in luxury retail.
- Benefits: Gain valuable experience in a dynamic environment with career growth opportunities.
- Why this job: Be part of a team that creates unforgettable shopping experiences for loyal clients.
- Qualifications: Retail experience, strong communication skills, and a passion for luxury service.
- Other info: 6-month fixed-term contract, fully on-site, working 5 out of 7 days.
The predicted salary is between 30000 - 42000 £ per year.
Private Shopping Assistant
Overview
Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopping Assistant is to support our team of Private Client Managers (PCMs), in the delivery of exceptional service to our most loyal clients. Our Client facing Private Shopping team are critical to achieving this ambition.
Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. That’s where the role of Private Shopping Assistant comes in.
This 6 Month Fixed Term Contract position will be responsible for supporting our team of PCMs to deliver the absolute highest level of service in each and every interaction. Together you will build exceptional relationships with clients, run a seamless service and anticipate client needs, often before they ask.
About the Role
As a Private Shopping Assistant, you will be assisting the Private Client Manager with servicing the client, this might be during an appointment or making arrangements before or afterwards. You’ll be accountable for making all the arrangements of the appointment including; room booking, acting as a ‘runner’ for size swaps and alternatives, and spotting additional needs of the client.
- Arrange add on services. This may include; alterations, restaurants, beauty appointments, parking, and other services across the store.
- Develop effective relationships and having meaningful conversations with clients to build rapport and trust. Your relationships will allow you to gather and plan client needs in the absence of the PCM.
- Manage online requests from clients.
- Create \’Suspended Transactions\’ for our team of Transaction Assistants to process.
- Investigate quotes for dispatch and delivery arrangements, both locally and internationally as required through our in-store specialists.
- Look for opportunities to surprise and delight clients based on your understanding of their personal preferences.
This role is a 6 Month Fixed Term Contract, fully on site, working 5 out of the 7 days a week.
Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.
About You
To be successful within this role, you will have experience working within a retail environment, be a strong communicator, and be able to create genuine long lasting relationships and also stay positive under pressure. A successful assistant is one that is resilient and can adapt to change throughout your working day, who will not shy away from any queries or tasks.
- You will be passionate about delivering the very best for our clients, and luxury service standards at all times.
- Have the ability to hold engaging and meaningful conversations with clients.
- Taking the initiative and being able to think on your feet.
- Pre-emptive and pro-active: acting upon client insight and anticipating their wants and needs.
- You will be organised and methodical in your approach to any given task.
- Team player and collaborative style.
- Cultural awareness and worldly knowledge.
- Depth and breadth of luxury product knowledge, both within Harrods and beyond.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information:
Time Type: Permanent
Department: Personal & Private Shopping (Mark Blundell)
#J-18808-Ljbffr
Private Shopping Assistant employer: Harrods Careers
Contact Detail:
Harrods Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Shopping Assistant
✨Tip Number 1
Get to know the company inside out! Research Harrods and its Private Shopping service. Understand their values, what makes them tick, and how they deliver that top-notch service. This will help you tailor your conversations and show you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events where you might meet them. Building relationships can give you insider info and even a foot in the door. Plus, it shows you're proactive!
✨Tip Number 3
Practice your communication skills! As a Private Shopping Assistant, you'll need to engage with clients and build rapport. Role-play with friends or family to get comfortable with different scenarios and questions you might face.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Harrods team. Don’t miss out on this opportunity!
We think you need these skills to ace Private Shopping Assistant
Some tips for your application 🫡
Show Your Passion for Luxury Service: When writing your application, let your enthusiasm for delivering exceptional service shine through. We want to see how you can bring that luxury touch to every interaction, just like we do at Harrods.
Highlight Your Communication Skills: Make sure to emphasise your ability to build genuine relationships with clients. We value strong communicators who can engage in meaningful conversations and anticipate client needs before they even ask.
Be Organised and Methodical: In your application, showcase your organisational skills and how you manage tasks efficiently. We’re looking for someone who can juggle multiple responsibilities while maintaining a calm and positive attitude under pressure.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Harrods Careers
✨Know Your Luxury Products
Familiarise yourself with the luxury products available at Harrods and beyond. Being able to discuss specific items, their features, and how they meet client needs will show your passion for the role and help you build rapport with clients.
✨Practice Personalised Service Scenarios
Think of different scenarios where you might need to anticipate a client's needs or preferences. Practising how you would handle these situations can help you demonstrate your proactive approach during the interview.
✨Showcase Your Communication Skills
Prepare to discuss examples of how you've built relationships in previous roles. Highlight your ability to engage in meaningful conversations and how you’ve successfully managed client expectations in a retail environment.
✨Demonstrate Adaptability
Be ready to share experiences where you had to adapt quickly to changing circumstances. This role requires resilience and the ability to think on your feet, so showcasing your flexibility will be key to impressing the interviewers.
