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- Tasks: Support CRM campaigns and enhance customer engagement through mobile communications.
- Company: Join the iconic Harrods team, a leader in luxury retail.
- Benefits: Dynamic work environment with career growth opportunities and supportive culture.
- Why this job: Be part of a fast-paced team making a real impact on customer experiences.
- Qualifications: Strong multitasking skills, attention to detail, and effective communication.
- Other info: Embrace diversity and individuality in a vibrant workplace.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a CRM Assistant to join our Digital team here at Harrods! You will support the Senior CRM Executive with the development and deployment of mobile communications (i.e. push, SMS, and in-app messaging) whilst working alongside other CRM Assistants to execute all customer communications at Harrods, from briefing to deployment.
As the CRM Assistant you will be integral in evaluating the performance of the campaigns through SAP Marketing Cloud to identify trends and opportunities for future planning, with a focus on maximising customer engagement through relevance of messaging.
- Support the implementation of the automation of the campaign targeting delivery to the campaign fulfilment.
- Monitor campaign responses and take appropriate action to resolve issues.
- Support the definition of the customers targeting for each campaign & communication according to their objectives.
- Ensure the operational controls are maintained.
The ideal candidate must be adaptable to change and very skilled in multi-tasking with excellent attention to detail as this role is fast paced. It is important that you are enthusiastic, able to take initiative, eager to meet challenges and assimilate new concepts with a positive attitude.
- Good communicator who effectively conveys information verbally and in writing to all levels of colleagues and management.
- Able to assess a situation seeking multiple perspectives.
- Able to manage multiple assignments and tasks, set priorities and adapt to changing conditions and work assignments.
- Clear communication both written and verbal.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive.
CRM Assistant in London employer: Harrods Careers
Contact Detail:
Harrods Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Assistant in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Harrods on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common CRM-related questions. We should also think of examples from our past experiences that showcase our adaptability and attention to detail.
✨Tip Number 3
Show off our enthusiasm! During interviews, let’s express our passion for customer engagement and how we can contribute to making Harrods an inspiring shopping experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the Harrods team.
We think you need these skills to ace CRM Assistant in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the CRM Assistant role. Highlight your relevant skills and experiences that align with the job description, especially around customer communications and campaign management.
Show Your Enthusiasm: Let your passion shine through in your application! We love candidates who are eager to take on challenges and demonstrate a positive attitude. Share examples of how you've tackled similar tasks or projects in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your thoughts, as effective communication is key in this role. Avoid jargon unless it's relevant to the position.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly and helps us keep track of all applicants efficiently.
How to prepare for a job interview at Harrods Careers
✨Know Your CRM Basics
Before heading into the interview, brush up on your knowledge of CRM systems, especially SAP Marketing Cloud. Be ready to discuss how you would evaluate campaign performance and identify trends, as this will show your understanding of the role.
✨Showcase Your Multi-Tasking Skills
Since the role requires excellent multi-tasking abilities, prepare examples from your past experiences where you successfully managed multiple assignments. Highlight how you prioritised tasks and adapted to changing conditions, which is crucial for a fast-paced environment.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You might even want to prepare a brief presentation on a relevant topic to demonstrate your communication skills during the interview.
✨Emphasise Your Adaptability
Harrods values adaptability, so be ready to discuss situations where you had to adjust quickly to new challenges. Share specific examples that showcase your positive attitude and eagerness to learn, as this will resonate well with the interviewers.
