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- Tasks: Coordinate and monitor courier services to ensure timely deliveries and resolve issues.
- Company: Join the iconic Harrods team in a dynamic dispatch environment.
- Benefits: Enjoy 22 days holiday, birthday off, and up to 33% in-store discount.
- Why this job: Be part of a luxury brand and make a real impact on customer experiences.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
- Other info: Embrace diversity and grow in a culture that celebrates uniqueness.
The predicted salary is between 30000 - 42000 £ per year.
Delivery Services Advisor
Our dispatch team works in our Knightsbridge warehouse and are the glue between our sales teams on the store floor and our delivery services globally. We are looking to recruit a Delivery Services Advisor on a Fixed Term to be part of the action, solution and our team.
About the Role
As a Delivery Services Advisor, you will be responsible for coordinating and monitoring courier service levels, ensuring every delivery is made on time and any issues are swiftly resolved to the customer’s satisfaction. You will manage courier queries, special delivery requests and daily inboxes while maintaining accurate records and systems. Building trusted relationships across the shopfloor, dispatch operations and external partners will be key to your success.
Your responsibilities will include:
- Handling courier queries and responding promptly to information requests.
- Monitoring courier performance to ensure service excellence.
- Managing special and same-day deliveries through to completion.
- Keeping the shopfloor updated on customer deliveries and courier developments.
- Building strong working relationships internally and externally.
- Maintaining and updating delivery pricing in dispatch systems.
- Managing paperwork and ensuring service reports are actioned efficiently.
About You
You will be a confident communicator with excellent interpersonal skills and the ability to build trusted relationships at all levels. With a proactive and flexible approach, you’ll thrive in a fast-paced environment where adaptability is key.
You will also:
- Demonstrate strong organisational and problem-solving skills.
- Be confident using PC systems and managing multiple email inboxes.
- Show the ability to remain calm under pressure while delivering outstanding customer service.
- Be a team player who takes pride in delivering results.
- At Harrods, we believe anything is possible. We take pride, strive to exceed, act as one, remain human, and build trust. If you’re ready to bring these values to life in every customer delivery, we’d love to hear from you.
About Us
At Harrods, we ask everyone to believe in the Art of the Possible, to challenge the conventional view of what is possible and turn delivery into an art form. Our brand needs us to be Master of Luxury, Experts of Exceptional and Creators of Magic, as brands are made by people, we all have a really important role to play.
About You
You’ll be passionate about the customer experience and motivated to work with others to deliver a seamless customer service experience. You’ll be computer literate and capable of multi-tasking in a fast-paced environment. Your enthusiasm to find and fix problems will be where you excel, with clear communication skills to keep others informed.
As a Delivery Services Advisor you’ll be accountable and diligent, always working with your team to deliver your best work, on time for every customer.
What to Expect
As a Delivery Service Advisor you will work with the Sales Advisors on the store floor, Couriers and your dispatch and delivery colleagues to manage the smooth running of all deliveries. You’ll work to tight deadlines with conflicting priorities, always working to keep the customer and your colleagues updated by email, over the phone and face to face.
In this role you’ll be responsible for running daily reports to find service failures and identify any issues. You’ll respond promptly to any ‘open log’ queries to escalate and resolve any potential delivery issues as well as ensure the customer always comes first. You’ll take pride in your work and in representing Harrods for journey customer journey from the store floor to their home or address delivery.
Our promise to you
If you are looking to take the next step in your career with a dedication to excellent customer service delivery in a role that addresses real business operational challenge, this role will open doors for you.
More immediately, you’ll benefit from an excellent benefits package, including a company pension, 22 days’ holiday and your birthday off, up to 33% in-store discount and much more.
Uniquely you
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram
Additional Information
Time Type: Fixed Term
Department: Knightsbridge Dispatch (Dahrul Alam)
#J-18808-Ljbffr
Delivery Services Advisor employer: Harrods Careers
Contact Detail:
Harrods Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Services Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Harrods. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by practising common questions related to delivery services. Think about how you’d handle courier queries or manage special requests, and be ready to share your experiences!
✨Tip Number 3
Show off your problem-solving skills during the interview. Share examples of how you've tackled challenges in fast-paced environments before. This will demonstrate that you can keep calm under pressure!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Harrods team!
We think you need these skills to ace Delivery Services Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. We want to see how you can bring our values to life and make every delivery a memorable experience for our customers.
Be Clear and Concise: Keep your application straightforward and to the point. Highlight your relevant skills and experiences that align with the role of Delivery Services Advisor. We appreciate clarity, so make sure your key points stand out!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Delivery Services Advisor role. Show us how your unique background makes you the perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Harrods Careers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Delivery Services Advisor. Familiarise yourself with the key tasks like managing courier queries and monitoring performance. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Delivery Services Advisor, you'll need to communicate effectively with various teams and customers. Prepare examples of how you've successfully built relationships or resolved issues in the past. This will highlight your interpersonal skills and ability to thrive in a fast-paced environment.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you've had to think on your feet and solve problems quickly. Whether it’s handling a delivery issue or managing conflicting priorities, showcasing your proactive approach will resonate well with the interviewers.
✨Emphasise Teamwork and Adaptability
The role requires collaboration with various teams, so be prepared to talk about your experiences working in a team setting. Highlight instances where you've adapted to changes or supported colleagues, as this aligns with Harrods' values of working together and remaining human.
