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For Companies At a Glance
- Tasks: Deliver exceptional customer service and resolve queries in a fast-paced environment.
- Company: Join the iconic Harrods team, a leader in luxury retail.
- Benefits: Enjoy a friendly work environment, career growth, and support for your development.
- Why this job: Be part of a world-class team that delights customers and builds loyalty.
- Qualifications: Passion for customer service, strong communication skills, and teamwork.
- Other info: Celebrate diversity and authenticity in a dynamic workplace.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Advisor
Our Customer Service Advisers deliver the highest levels of service to customers who expect the very best, in a fast-paced, high-energy environment.
As an ambassador for Harrods, you will be at the very heart of our business, helping our customers by resolving incidents, protecting our reputation, and gaining genuine expertise in your chosen department.
Whether you’re a recent school, college or university leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.
About The Role
You will be part of our in store Customer Service team who are based on the 3rd floor of our iconic Harrods building. Their mission is to be a world-class, service-focused team that delivers a bespoke experience for every customer, surprising and delighting them and increasing their loyalty to Harrods.
Everything the team does is about supporting seamlessly the customer\’s needs at any given point during their multi-channel journey to ensure we keep exceeding their expectations and keep reflecting our luxury brand. In person help is provided by a team of specialists, working together and go the extra mile to deliver an exceptional experience for every visitor shopping with Harrods
About You
The key thing is that you are passionate about customer service! With your friendly and welcoming manner, you are able to confidently resolve issues or queries that customers raise with you. You are a team player who takes initiative and strives to exceed customers’ expectations.
You will also:
- Be self-motivated and organised, with strong listening skills.
- Be able to speak English to a high standard, with the ability to liaise with various departments and have good communication skills.
- You’ll be resilient, and adaptable to your audience and environment believing that anything is possible.
- Be a problem solver, asking questions and listening effectively.
- Be collaborative in your nature, and thrive as part of a team, building relationships with colleagues and customers alike.
- Display knowledge of Microsoft Office, Word, Excel, PowerPoint.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise To You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Additional Information:
Time Type:
Permanent
Department:
Customer Service Team KB (Natalia Latcheva)
#J-18808-Ljbffr
Customer Service Advisor employer: Harrods Careers
Contact Detail:
Harrods Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, dive into Harrods' history and values. This will not only impress your interviewers but also help you understand how you can fit into their culture.
✨Tip Number 2
Practice your customer service scenarios! Think about common issues customers face and how you would resolve them. Role-playing these situations with a friend can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Show off your personality! Harrods values authenticity, so don’t be afraid to let your true self shine through during interviews. Share personal stories that highlight your passion for customer service and teamwork.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Harrods family. Let’s make that dream job happen!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for customer service in your application. We want to see how you go the extra mile to make customers feel valued and appreciated.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the Customer Service Advisor role at Harrods.
Be Yourself: We love authenticity! Let your personality shine through in your written application. Share your unique experiences and what makes you stand out as a candidate.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Harrods Careers
✨Know Your Customer Service Basics
Before heading into the interview, brush up on the key principles of customer service. Understand what it means to exceed customer expectations and how to handle difficult situations. This will help you demonstrate your passion for customer service and show that you’re ready to go the extra mile.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Think about specific scenarios where you listened effectively and took initiative. This will highlight your ability to adapt and find solutions, which is crucial for a role at Harrods.
✨Familiarise Yourself with Harrods
Do some research on Harrods and its brand values. Understand what makes it unique in the luxury retail space. Being able to discuss the company’s mission and how you can contribute to it will impress your interviewers and show your genuine interest in the role.
✨Practice Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member. This will help you feel more comfortable and ensure you can convey your ideas effectively during the actual interview.