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For Companies At a Glance
- Tasks: Support customers with enquiries and maximise sales opportunities in a fast-paced environment.
- Company: Join the iconic Harrods team, a leader in luxury retail.
- Benefits: Enjoy 25 days holiday, birthday off, and up to 33% discount in-store.
- Why this job: Be an ambassador for Harrods and make a real impact on customer experiences.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Hybrid role with excellent career growth opportunities in a supportive culture.
The predicted salary is between 28000 - 42000 £ per year.
We are now looking for a Customer Service Advisor to join us here at Harrods as part of our Contact Centre team.
About the Role
As a Customer Service Advisor in the Contact Centre you will support our customers with store and online enquiries, maximising sales opportunities and increasing our customers’ loyalty to Harrods. Our Customer Service Advisers deliver the highest levels of service to customers who expect the very best, in a fast-paced, high-energy environment. As an ambassador for Harrods, you will be at the very heart of our business, helping our customers by resolving incidents, protecting our reputation, and gaining genuine expertise in your chosen department. This role is hybrid, based in the Harrods Headquarters in Hammersmith and remote working.
About You
You will have experience working in a contact centre or customer service environment. You will be passionate about customer service, having a friendly and welcoming manner, and show that you are able to confidently resolve issues or queries that customers raise with you. You will be a team player who takes initiative and strives to exceed customers’ expectations. You’ll also need to be self‑motivated and organised, with strong listening and communication skills, adaptable to your audience. You’ll be a self‑starter with the ability to handle multiple and varied tasks with an ‘anything is possible’ attitude. You’ll be collaborative in your nature, and thrive as part of a team, building relationships with colleagues and customers alike. You’ll also be proficient with computers and CRM systems, and have experience with Microsoft Office, Word, Excel, PowerPoint.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. In return you’ll receive an excellent benefits package, including a company pension, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.
Additional Information
Time Type: Permanent
Department: Customer Service Contact Centre HMS (Own Bought)
Contact Centre Service Adviser employer: Harrods Careers
Contact Detail:
Harrods Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Service Adviser
✨Tip Number 1
Get to know the company! Before your interview, dive into Harrods' history and values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations or complaints. Role-playing these scenarios can boost your confidence and prepare you for those tough questions.
✨Tip Number 3
Show off your tech skills! Since you'll be using CRM systems and Microsoft Office, be ready to discuss your experience with these tools. Maybe even mention a time you used them to improve customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Contact Centre Service Adviser
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that you genuinely care about making their experience exceptional.
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. Highlight your contact centre experience and any relevant achievements. This shows us that you’ve done your homework and are serious about joining our team!
Be Yourself: We love authenticity! Don’t be afraid to let your personality come through in your writing. Share what makes you unique and how you can contribute to our vibrant Harrods culture. Remember, we’re looking for genuine people who can connect with our customers.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join the Harrods family!
How to prepare for a job interview at Harrods Careers
✨Know Your Stuff
Before the interview, make sure you’re familiar with Harrods and its values. Research their customer service approach and think about how your experience aligns with their mission to provide exceptional service. This will show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think of specific situations where you resolved issues or exceeded expectations. This will demonstrate your passion for customer service and your ability to handle challenges.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions being asked and respond thoughtfully. This not only shows your communication skills but also reflects your ability to understand and address customer needs effectively.
✨Be Yourself
Harrods values authenticity, so don’t be afraid to let your personality shine through. Be friendly and approachable, and share your unique experiences. This will help you connect with the interviewers and show them what makes you a great fit for their team.