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For Companies At a Glance
- Tasks: Lead a luxury watch brand, driving sales and delivering exceptional customer experiences.
- Company: Join Harrods, a world-renowned luxury department store.
- Benefits: Enjoy a supportive environment with career growth opportunities and a dynamic team.
- Why this job: Shape the client experience for a prestigious brand in an iconic location.
- Qualifications: Experience in luxury retail and strong leadership skills required.
- Other info: Flexible hours and a chance to work with top designers and brands.
The predicted salary is between 36000 - 60000 £ per year.
Our Fine Watches division is now looking for a Brand Manager to lead sales, service and operational excellence for one of our luxury watches brands. This is a rare opportunity to take ownership of a prestigious brand in the world’s most iconic department store, shaping its client experience and driving commercial success.
About the Role
As Brand Manager, you will be responsible for achieving your brand’s sales and service objectives by inspiring, motivating, and developing your team. You’ll lead by example, setting clear expectations and ensuring the highest luxury retail standards are met at all times. Your role will combine leadership, clientelling, and commercial focus – from coaching your team to deliver outstanding service, to analysing sales performance and working closely with Buyers and the brand itself on product assortment and opportunities. You’ll also take responsibility for operational excellence, including stock control, inventory, compliance, and supporting with brand events and activations.
Key responsibilities include:
- Driving sales and service performance for your brand, ensuring all targets and KPIs are achieved
- Leading and motivating your team to deliver world-class customer experiences
- Proactively building client relationships and encouraging your team to engage in clientelling to drive repeat business
- Monitoring sales trends and writing regular trade reports, including insights on footfall, pipeline leads, and clientelling activity
- Working closely with Buyers, Retail Managers, and brand representatives to influence assortment and share feedback on product performance
- Managing stock integrity, including regular PI counts, condition checks, and repairs
- Maintaining operational standards across merchandising, compliance, and inventory control
- Supporting and participating in brand events, ensuring suitable clients are invited and hosted to the highest standard
This role is based at our Knightsbridge store and requires flexibility to work five days out of seven, including weekends.
About You
You’ll be an ambitious and results-driven retail professional with proven experience in luxury sales and team leadership. Passionate about jewellery and high-end retail, you’ll combine strong commercial acumen with a deep understanding of exceptional customer service.
You will:
- Have experience in a luxury retail environment, ideally within jewellery, watches, or premium fashion
- Be confident leading by example, coaching and motivating your team to achieve ambitious sales targets
- Demonstrate excellent communication and relationship-building skills, with both clients and internal stakeholders
- Be commercially minded, confident analysing performance data and making informed decisions to drive results
- Be highly organised and detail-focused, with experience managing stock, compliance and operational procedures
- Have a strong clientelling mindset and a genuine passion for building lasting customer relationships
- Be flexible, resilient, and motivated to deliver excellence in a fast-paced and dynamic environment
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
Additional Information:
Time Type: Permanent
Department: Fine Watches, Fine Jewellery & Luxury Jewellery
Join our Talent Community: Fine Watches in Cheltenham employer: Harrods Careers
Contact Detail:
Harrods Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Join our Talent Community: Fine Watches in Cheltenham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury retail scene. Attend events, join online forums, and don’t be shy about reaching out to current employees at Harrods. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for fine watches! When you get the chance to chat with potential employers, let your enthusiasm shine through. Share your knowledge about the brand and its products, and how you can contribute to their success.
✨Tip Number 3
Prepare for interviews by practising common questions related to luxury retail and team leadership. Think about examples from your past experiences that showcase your skills in clientelling and driving sales. We want to see how you can lead a team to success!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Harrods. Let’s make magic happen together!
We think you need these skills to ace Join our Talent Community: Fine Watches in Cheltenham
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury watches shine through! We want to see your enthusiasm for the brand and how it aligns with your personal style and values.
Highlight Your Leadership Skills: As a Brand Manager, you'll be leading a team, so make sure to showcase your leadership experience. Share examples of how you've motivated and inspired others in previous roles – we love a good success story!
Be Data-Driven: We’re looking for someone who can analyse sales performance and make informed decisions. Include any relevant experience you have with data analysis or reporting in your application to show us you're commercially minded.
Tailor Your Application: Make your application stand out by tailoring it to the role. Use keywords from the job description and demonstrate how your skills and experiences match what we're looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Harrods Careers
✨Know Your Brand Inside Out
Before the interview, dive deep into the luxury watch brand you'll be managing. Understand its history, values, and unique selling points. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a retail environment. Highlight specific instances where you motivated your team to achieve sales targets or improved customer service. This will demonstrate your capability to inspire and drive results.
✨Master the Art of Clientelling
Be ready to discuss your approach to building client relationships. Share strategies you've used to engage customers and encourage repeat business. This is crucial in luxury retail, so showing your understanding of clientelling will set you apart.
✨Analyse and Present Data Confidently
Brush up on your analytical skills and be prepared to discuss how you've used sales data to inform decisions in the past. Bring examples of trade reports or insights you've generated, as this will showcase your commercial acumen and attention to detail.