High Value Cash Associate - Mandarin Speaker in Cheltenham

Our Transaction Services team are looking for a High Value Cash Associate (Mandarin speaker) to join our ever growing team here at Harrods. As a High Value Cash Associate you will be responsible for providing support to the Harrods business in addressing all transaction related queries along with supporting our retail teams in resolving all high value cash transaction queries. You will use your customer service skills to offer world class service to all internal stakeholders and external customers on a daily basis.

In this role you will be responsible for attending to high value cash transactions, as well as conduct the required business processes to finalise customer transactions whilst providing the required customer due diligence. This includes the management and process of payments made to Harrods via bank transfer. This role is a blend of customer facing and office based responsibilities.

As a High Value Cash Associate you will support the Harrods Retail teams by providing expert advice, guidance and coaching both over the phone and in-person. Ensure the correct processes and procedures are followed for transactions to be completed successfully.

Please note this is an on-site role, requiring presence in Knightsbridge five days per week and includes evening and weekend work.

You will understand that every interaction with a customer and colleagues counts. You shall go above and beyond to show people you care and take an interest in getting to know people and building strong relationships with them.

You will be also fluent in Mandarin and be able to translate to customers both verbally and in writing.

• Have strong computer literacy (Microsoft Office essential).
• Have good knowledge of Anti Money Laundering legislation (essential).
• Have a strong customer service focus when dealing with both internal and external parties.
• Be excellent in time-management with the flexibility to adapt to changing priorities.
• Be able to ensure that customer retail experience is at the forefront of decision making.
• Be able to have difficult conversations with customers.
• Be able to perform duties effectively with minimum supervision and guidance.

Harrods is one of the world's leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. In return, you’ll enjoy a package that includes a competitive salary package plus commission, a company pension, 22 days' holiday, and your birthday off, up to 33% in-store discount (including across our restaurants) and a season ticket loan.

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.