Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage front desk operations and deliver exceptional customer service at The Wellness Clinic.
- Company: Join the luxury team at Harrods, a world-renowned department store.
- Benefits: Enjoy a friendly work environment with career growth opportunities and support.
- Why this job: Be the first point of contact for exclusive clientele in a unique wellness setting.
- Qualifications: Experience in customer service and knowledge of health and aesthetic fields preferred.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 30000 - 42000 £ per year.
The Wellness Clinic within Harrods is seeking a dedicated Wellness Clinic Coordinator to manage front desk operations. This luxury space unites the world’s leading remedial, aesthetic, and wellbeing specialists, attracting Harrods' exclusive clientele.
As the Wellness Clinic Coordinator, you will be responsible for delivering exceptional results through outstanding service and customer experience. Your role will encompass both customer-facing reception duties and call centre administration, including managing bookings and inquiries via telephone and email. You will also:
- Maintain the highest standards of discretion and confidentiality at the front desk.
- Act as the first point of contact, providing a warm and welcoming experience for all visitors.
- Learn, understand, and effectively communicate our extensive treatment and product offerings, which blend technology with ancient healing techniques.
- Issue and manage medical forms, ensuring they are completed and returned in advance of appointments.
You are proficient in appointment management and can multitask IT systems with complete accuracy. With experience in the luxury market and exposure to high-end clientele, you understand the importance of discretion. Additionally, you possess:
- Knowledge of the medical, health, and aesthetic fields and standard treatments offered.
- The ability to be discreet, empathetic, and provide impeccable customer service.
- Excellent written and spoken English.
- Understanding of medical terminology (beneficial).
- Ability to multitask and switch seamlessly between reception, administration, and phone/email inquiries.
- Capacity to develop strong professional relationships with practitioners and doctors.
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
At Harrods, we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.
Front of House Coordinator - The Wellness Clinic in Cheltenham employer: Harrods Careers
Contact Detail:
Harrods Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Coordinator - The Wellness Clinic in Cheltenham
✨Tip Number 1
Get to know the company inside out! Research The Wellness Clinic and Harrods, so you can chat confidently about their services and values during your interview. This shows you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, role-play scenarios with friends or family. This will help you stay calm and collected when dealing with high-end clientele and tricky situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events related to wellness and luxury services. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Harrods family and ready to make a difference at The Wellness Clinic.
We think you need these skills to ace Front of House Coordinator - The Wellness Clinic in Cheltenham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and authenticity can make a big difference.
Tailor Your Application: Make sure to customise your application for the Front of House Coordinator role. Highlight your experience in customer service and any relevant skills that align with our luxury environment. We love seeing how you connect with our values!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing team.
How to prepare for a job interview at Harrods Careers
✨Know Your Stuff
Familiarise yourself with the treatments and products offered at The Wellness Clinic. Being able to discuss these confidently will show your genuine interest in the role and impress your interviewers.
✨Practice Your Customer Service Skills
Since this role is all about delivering exceptional service, think of examples from your past experiences where you provided outstanding customer service. Be ready to share these stories during the interview to demonstrate your skills.
✨Dress to Impress
Given that Harrods is a luxury brand, make sure you dress smartly for your interview. A polished appearance reflects your understanding of the high-end clientele you'll be serving.
✨Showcase Your Multitasking Ability
Prepare to discuss how you manage multiple tasks effectively. Think of specific instances where you juggled reception duties, phone inquiries, and administrative tasks seamlessly, as this is crucial for the Front of House Coordinator role.
