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- Tasks: Maintain high standards in lounges and provide exceptional customer service.
- Company: Join Harrods Aviation, a leader in the Private Aviation industry.
- Benefits: Competitive salary, part-time hours, and a dynamic work environment.
- Other info: Flexible working hours with opportunities for growth in aviation.
- Why this job: Be part of a team that delivers top-notch service to VIP guests.
- Qualifications: Strong customer service skills and a friendly attitude.
The predicted salary is between 19727 - 19727 £ per year.
Location: London Stansted Airport (CM24 1AN)
Salary: £19,727 per annum (Based on a 25 Hour Working Week)
Job Type: Part Time, Permanent
Working Hours: The average working week is 25 hours
About the Company:
Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service.
About The Role:
We are currently recruiting a Lounge Service Agent, to work at our Stansted base on a part-time, permanent basis. Working as part of the customer service team, the Lounge Service Agent is responsible for maintaining the reception area, passenger lounges, crew lounges, conference rooms to a high standard and arranging security clearance for visitors and vehicles.
This role will include all aspects of Lounge Service and Reception, including:
- Preparation of lounges and meeting rooms prior to guests' arrival
- Welcoming guests to our facility
- Hosting passengers whilst in the lounges
- Stocking and re-ordering consumables for the passenger and crew lounges
- Processing of company mail and couriers
The role will also include some driving as you may be required to collect visitors.
Lounge Service Agent employer: Harrods Aviation
Contact Detail:
Harrods Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Service Agent
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those who work at Harrods Aviation. A friendly chat can open doors and give you insider info about the Lounge Service Agent role.
✨Tip Number 2
Show off your customer service skills! When you get the chance to meet potential employers, be ready to share examples of how you've gone above and beyond for customers in the past. It’s all about making a great impression!
✨Tip Number 3
Be proactive! If you see an opportunity to volunteer or help out at events related to aviation or customer service, jump on it. This not only builds your experience but also shows your enthusiasm for the industry.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your personality right from the start!
We think you need these skills to ace Lounge Service Agent
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We want to see how you’ve gone above and beyond for customers in the past, as this role is all about delivering top-notch service.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Lounge Service Agent role. We love seeing candidates who put in the effort!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and get straight to what makes you a great fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Harrods Aviation
✨Know the Company Inside Out
Before your interview, take some time to research Harrods Aviation. Understand their values, mission, and what sets them apart in the private aviation industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Lounge Service Agent, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure guests feel welcomed and valued.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Since you'll be working in a high-end environment, your appearance should reflect the standards of Harrods Aviation. Think polished and presentable.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're engaged and serious about the position. Plus, it helps you determine if this is the right fit for you!